Journal mailbox access problem

Veritas.EnterpriseVault.12.ExchangeJournalingTask.Journal_mailbox_access_problem_2.Rule (Rule)

Knowledge Base article:

Summary

Could not open the Journal mailbox. The Journal task will shut down.

Causes

The Journal task could not connect to Exchange Server.

Resolutions

Check that Outlook has been fully initialized on the Enterprise Vault server: Log on to the server as the account under which the Journaling task runs, create a default mail profile and connect to an Exchange Server mailbox with Outlook.
Check that the Enterprise Vault system mailbox has been fully created and can be opened in Outlook.
Check that the Enterprise Vault system mailbox has not been hidden from the Global Address List.
Check that Enterprise Vault system mailbox has a unique name that can be resolved by Outlook: Start Outlook, create a new message, put the mailbox name into the 'To' field in Outlook, and press Ctrl+K.
If this has not fixed the problem, create a new Enterprise Vault system mailbox for the task to use to access the Exchange Server and then try again.

External

Veritas Event Database

Element properties:

Target	Veritas.EnterpriseVault.12.ExchangeJournalingTask
Category	EventCollection
Enabled	True
Alert Generate	False
Remotable	True

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Veritas.EnterpriseVault.12.TaskEventProvider.DataSourceModuleType	Veritas.EnterpriseVault.MonitoringProfile
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Veritas.EnterpriseVault.MonitoringProfile
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.ExchangeJournalingTask.Journal_mailbox_access_problem_2.Rule" Target="Veritas.EnterpriseVault.12.ExchangeJournalingTask" Enabled="true" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Veritas.EnterpriseVault.12.TaskEventProvider.DataSourceModuleType" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Property[Type="Veritas.EnterpriseVault.12.Task"]/ServerName$</ComputerName>

      <EventNumber>2246</EventNumber>

      <TaskNameIndex>Params/Param[2]</TaskNameIndex>

      <LogName>Application</LogName>

      <EventSourceName>Enterprise Vault</EventSourceName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

    <WriteAction ID="WriteToDW" TypeID="MSDL!Microsoft.SystemCenter.DataWarehouse.PublishEventData" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

  </WriteActions>

</Rule>