Task logon failure

Veritas.EnterpriseVault.12.ExchangeMailBoxTask.Task_logon_failure.Rule (Rule)

Knowledge Base article:

Summary

An archiving task cannot establish a MAPI connection to Exchange Server 2013.

Causes

A task was unable to log on to an Exchange Server 2013. This is likely to be one of the following:

The mailbox being used is hidden.
The account that the task is using does not have sufficient permissions.
Exchange Server is not running.
The database that contains the Enterprise Vault system mailbox is not mounted.

Resolutions

Check that the account that the task is using has sufficient permissions. The permissions required are the same as would be needed by the Vault Service account.

Check that the Outlook Anywhere (Proxy server, Requires SSL and Certificate principal) settings that are shown in the event log are correct for connecting to Exchange Server 2013.

Enterprise Vault auto-discovers the proxy server and certificate principal unless you have configured them explicitly in the target domain's properties in the Administration Console, in which case you should check the settings you have made.

External

Veritas Event Database

Element properties:

Target	Veritas.EnterpriseVault.12.ExchangeMailBoxTask
Category	EventCollection
Enabled	True
Alert Generate	False
Remotable	True

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Veritas.EnterpriseVault.12.TaskEventProvider.DataSourceModuleType	Veritas.EnterpriseVault.MonitoringProfile
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Veritas.EnterpriseVault.MonitoringProfile
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.ExchangeMailBoxTask.Task_logon_failure.Rule" Target="Veritas.EnterpriseVault.12.ExchangeMailBoxTask" Enabled="true" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Veritas.EnterpriseVault.12.TaskEventProvider.DataSourceModuleType" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Property[Type="Veritas.EnterpriseVault.12.Task"]/ServerName$</ComputerName>

      <EventNumber>3460</EventNumber>

      <TaskNameIndex>Params/Param[1]</TaskNameIndex>

      <LogName>Application</LogName>

      <EventSourceName>Enterprise Vault</EventSourceName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

    <WriteAction ID="WriteToDW" TypeID="MSDL!Microsoft.SystemCenter.DataWarehouse.PublishEventData" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

  </WriteActions>

</Rule>