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SMTP messages rejected higher threshold

Veritas.EnterpriseVault.12.SMTPMessagesRejected.HigherThreshold.Rule (Rule)

Collects SMTP service performance data about SMTP messages that have been rejected and generates an alert if too many SMTP messages are rejected in the configured time period.

Knowledge Base article:

Causes

The Enterprise Vault SMTP service is rejecting more messages than expected.

Resolutions

Check the following in the properties of the SMTP Archiving target:

Check that the SMTP holding folder is accessible, and that there is sufficient space available on the associated volume.

Element properties:

TargetVeritas.EnterpriseVault.12.SMTPService
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource System.Performance.DeltaDataProvider Veritas.EnterpriseVault.MonitoringProfile
CD ConditionDetection System.Performance.SimpleThresholdCondition Veritas.EnterpriseVault.MonitoringProfile
Alert WriteAction System.Health.GenerateAlert Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.SMTPMessagesRejected.HigherThreshold.Rule" Target="Veritas.EnterpriseVault.12.SMTPService" Enabled="true" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Custom</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Perf!System.Performance.DeltaDataProvider" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Host/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <CounterName>SMTP messages rejected</CounterName>

      <ObjectName>Enterprise Vault SMTP Service</ObjectName>

      <InstanceName/>

      <Frequency>86400</Frequency>

      <NumSamples>1</NumSamples>

    </DataSource>

  </DataSources>

  <ConditionDetection ID="CD" TypeID="Perf!System.Performance.SimpleThresholdCondition" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

    <Threshold>10</Threshold>

    <Operator>Greater</Operator>

  </ConditionDetection>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertName>SMTP messages rejected higher threshold error</AlertName>

      <AlertDescription>Higher threshold of SMTP message rejection has been crossed. Number of SMTP messages rejected: $Data/Value$</AlertDescription>

    </WriteAction>

  </WriteActions>

</Rule>