Compliance Accelerator unable to access customer database

Veritas.EnterpriseVault.12.Server.CACannotAccessCustomerDatabase.Rule (Rule)

Knowledge Base article:

Summary

The Compliance Sampling process cannot access the Compliance Accelerator customer database.

Causes

The Compliance Accelerator customer database may not be configured correctly, or may not be accessible. Alternatively, the Vault Service account may not have permissions to access the customer database.

Resolutions

Ensure that the database is correctly configured in the Accelerator Manager website and is online and accessible to the Vault Service account.

External

Veritas Event Database

Element properties:

Target	Veritas.EnterpriseVault.12.Server
Category	EventCollection
Enabled	True
Alert Generate	False
Remotable	True

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType	Veritas.EnterpriseVault.MonitoringProfile
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Veritas.EnterpriseVault.MonitoringProfile
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.Server.CACannotAccessCustomerDatabase.Rule" Target="Veritas.EnterpriseVault.12.Server" Enabled="true" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <EventNumber>41581</EventNumber>

      <LogName>Application</LogName>

      <EventSourceName>Enterprise Vault</EventSourceName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

    <WriteAction ID="WriteToDW" TypeID="MSDL!Microsoft.SystemCenter.DataWarehouse.PublishEventData" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

  </WriteActions>

</Rule>