Home
  •  

Compliance Accelerator unable to refresh customer configuration

Veritas.EnterpriseVault.12.Server.CACannotRefreshCustomerConfig.Rule (Rule)

Knowledge Base article:

Summary

The Compliance Sampling process is unable to read the latest configuration changes made to the Compliance Accelerator customer database. Any customer configuration changes, such as department memberships, made since the last refresh are not applied to Compliance Accelerator sampling until the customer configuration is successfully refreshed again.

Causes

The Compliance Sampling process is unable to access the Compliance Accelerator customer database.

Resolutions

Ensure that the database is correctly configured in the Accelerator Manager website and is accessible to the Vault Service account.

External

Veritas Event Database

Element properties:

TargetVeritas.EnterpriseVault.12.Server
CategoryEventCollection
EnabledTrue
Alert GenerateFalse
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType Veritas.EnterpriseVault.MonitoringProfile
WriteToDB WriteAction Microsoft.SystemCenter.CollectEvent Veritas.EnterpriseVault.MonitoringProfile
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.Server.CACannotRefreshCustomerConfig.Rule" Target="Veritas.EnterpriseVault.12.Server" Enabled="true" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <EventNumber>41582</EventNumber>

      <LogName>Application</LogName>

      <EventSourceName>Enterprise Vault</EventSourceName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

    <WriteAction ID="WriteToDW" TypeID="MSDL!Microsoft.SystemCenter.DataWarehouse.PublishEventData" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

  </WriteActions>

</Rule>