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Storage Service Error: Shutting down

Veritas.EnterpriseVault.12.StorageService.Storage_Service_error__shutting_down.Rule (Rule)

Knowledge Base article:

Resolutions

The Enterprise Vault Storage Service is implemented as a number of separate processes. These are all managed by the Storage Management process. When any process in the Storage Service fails it automatically restarts.

If subsequent restarts of the Storage Management process fail then this message may be logged and, since this is a critical process, the Storage Service shuts down.

Check other errors that may be logged at the same time for information on how to troubleshoot this issue further or contact your local Enterprise Vault support office.

External

Veritas Event Database

Element properties:

TargetVeritas.EnterpriseVault.12.StorageService
CategoryEventCollection
EnabledTrue
Alert GenerateFalse
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType Veritas.EnterpriseVault.MonitoringProfile
WriteToDB WriteAction Microsoft.SystemCenter.CollectEvent Veritas.EnterpriseVault.MonitoringProfile
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Veritas.EnterpriseVault.MonitoringProfile

Source Code:

<Rule ID="Veritas.EnterpriseVault.12.StorageService.Storage_Service_error__shutting_down.Rule" Target="Veritas.EnterpriseVault.12.StorageService" Enabled="true" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Veritas.EnterpriseVault.12.EventProvider.DataSourceModuleType" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile">

      <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <EventNumber>6517</EventNumber>

      <LogName>Application</LogName>

      <EventSourceName>Enterprise Vault</EventSourceName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

    <WriteAction ID="WriteToDW" TypeID="MSDL!Microsoft.SystemCenter.DataWarehouse.PublishEventData" RunAs="EV!Veritas.EnterpriseVault.MonitoringProfile"/>

  </WriteActions>

</Rule>