| DisplayName | Description | ID | Target | Application | WorkingDirectory | isRequireOutput | Accessibility | Enabled |
| 指派給分析師 | 指派給分析師 | ServiceManager.ServiceRequest.Library.Task.AssignToAnalyst | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 指派給我 | 指派給我 | ServiceManager.ServiceRequest.Library.Task.AssignToMe | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 取消 | 取消服務要求及所有未完成的活動 | ServiceManager.ServiceRequest.Library.Task.Cancel | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 關閉 | 關閉服務要求 | ServiceManager.ServiceRequest.Library.Task.Close | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 完成 | 完成服務要求 | ServiceManager.ServiceRequest.Library.Task.Completed | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 設定工作流程規則 | 檢視或設定內容和規則 | ServiceManager.ServiceRequest.Library.Task.Configure | System.WorkItem.ServiceRequest.WorkflowTarget | | | 0 | Public | True |
| 建立服務要求 | 建立服務要求 | ServiceManager.ServiceRequest.Library.Task.Create | System.WorkItem.Incident | | | 0 | Public | True |
| 從範本建立服務要求 | 建立服務要求 | ServiceManager.ServiceRequest.Library.Task.CreateFromTemplate | ServiceManager.ServiceRequest.Library.Folder.ServiceRequest | | | 0 | Public | True |
| 建立事件 | 建立與目前項目連結的事件 | ServiceManager.ServiceRequest.Library.Task.CreateIncident | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 建立相關服務要求 | 建立與目前項目連結的服務要求 | ServiceManager.ServiceRequest.Library.Task.CreateSRFromCI | System.ConfigItem | | | 0 | Public | True |
| 開啟進行中的活動 | 進行中的活動 | ServiceManager.ServiceRequest.Library.Task.InProgressActivity | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 暫停 | 暫停服務要求 | ServiceManager.ServiceRequest.Library.Task.PutOnHold | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 繼續 | 繼續服務要求及所有未完成的活動 | ServiceManager.ServiceRequest.Library.Task.Resume | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 設定首次回應或註解 | 設定首次回應或註解 | ServiceManager.ServiceRequest.Library.Task.SetFirstResponse | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| 內容 | 檢視或設定內容和規則 | ServiceManager.ServiceRequest.Library.Task.Settings | System.GlobalSetting.ServiceRequestSettings | | | 0 | Public | True |