| DisplayName | Description | ID | Target | Application | WorkingDirectory | isRequireOutput | Accessibility | Enabled |
| Assign To Analyst | Assign To Analyst | ServiceManager.ServiceRequest.Library.Task.AssignToAnalyst | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Assign To Me | Assign To Me | ServiceManager.ServiceRequest.Library.Task.AssignToMe | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Cancel | Cancel the service request and all incomplete activities | ServiceManager.ServiceRequest.Library.Task.Cancel | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Close | Close the service request | ServiceManager.ServiceRequest.Library.Task.Close | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Complete | Complete service request | ServiceManager.ServiceRequest.Library.Task.Completed | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Configure Workflow Rules | View or configure the properties and rules | ServiceManager.ServiceRequest.Library.Task.Configure | System.WorkItem.ServiceRequest.WorkflowTarget | | | 0 | Public | True |
| Create Service Request | Create a service request | ServiceManager.ServiceRequest.Library.Task.Create | System.WorkItem.Incident | | | 0 | Public | True |
| Create Service Request from Template | Create a service request | ServiceManager.ServiceRequest.Library.Task.CreateFromTemplate | ServiceManager.ServiceRequest.Library.Folder.ServiceRequest | | | 0 | Public | True |
| Create Incident | Creates an Incident with the current item linked | ServiceManager.ServiceRequest.Library.Task.CreateIncident | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Create Related Service Request | Create a service request linked to the current item | ServiceManager.ServiceRequest.Library.Task.CreateSRFromCI | System.ConfigItem | | | 0 | Public | True |
| Put On Hold | Puts the service request on hold | ServiceManager.ServiceRequest.Library.Task.PutOnHold | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Resume | Resume service request and all incomplete activities | ServiceManager.ServiceRequest.Library.Task.Resume | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Set First Response or Comment | Set First Response or Comment | ServiceManager.ServiceRequest.Library.Task.SetFirstResponse | System.WorkItem.ServiceRequest | | | 0 | Public | True |
| Properties | View or configure the properties and rules | ServiceManager.ServiceRequest.Library.Task.Settings | System.GlobalSetting.ServiceRequestSettings | | | 0 | Public | True |