| DisplayName | Description | ID | Parent | Accessibility | ElementId |
| Incident Classification | Incident classification list | IncidentClassificationEnum | | Public | c47b4227-8365-db29-260c-95f004df428d |
| Incident Resolution | Incident resolution list | IncidentResolutionCategoryEnum | | Public | aa242705-8bc4-1a8e-363a-e19932bde0d1 |
| Incident Source | Incident source list | IncidentSourceEnum | | Public | 4d6a5e28-1739-2568-af9e-ca8b52318096 |
| Console | Incident source is the console | IncidentSourceEnum.Console | IncidentSourceEnum | Public | b1da7106-de39-b0d8-357c-bed62a1e919d |
| Configuration Manager (DCM) | Incident source is System Center Configuration Manager (Desired Configuration Management) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public | a0cfcc38-2ce8-de69-da8a-132356b44ab6 |
| E-Mail | Incident source is e-mail | IncidentSourceEnum.Email | IncidentSourceEnum | Public | 950475e0-692f-6157-42ab-88ac041ac1eb |
| Phone | Incident source is phone | IncidentSourceEnum.Phone | IncidentSourceEnum | Public | 54028838-af28-3427-19f8-76ffe6fe8df1 |
| Portal | Incident source is the Service Manager self-service portal | IncidentSourceEnum.Portal | IncidentSourceEnum | Public | d9da6b6a-464b-362d-1284-e847f73e9283 |
| Operations Manager | Incident source is Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public | 571fe641-7b0c-53e8-9538-15a33f6c2306 |
| System | System | IncidentSourceEnum.System | IncidentSourceEnum | Internal | 09a04c06-43fd-0aa3-bc29-257a2aae4146 |
| Incident Status | Incident status list | IncidentStatusEnum | | Public | a09327ab-0495-6356-9828-a687ed5bde29 |
| Active | Active | IncidentStatusEnum.Active | IncidentStatusEnum | Public | 4dee55b1-6892-9088-a28d-480294ba0301 |
| Pending | Pending | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public | 78afcb12-5b93-36d3-063d-23fcdee7692e |
| Closed | Closed | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal | 06db71fb-ff59-a28f-552a-7e6d383e6879 |
| Resolved | Resolved | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal | b32a45e4-e329-0e95-0c07-c5b401a78fc1 |
| Incident Tier Queue | Incident tier queue list | IncidentTierQueuesEnum | | Public | 7a6c5646-2bbf-109d-1777-63b147597d7c |