| DisplayName | Description | ID | Parent | Accessibility | ElementId |
| Action Log | Action log list | System.WorkItem.ActionLogEnum | | Public | cb8160dd-2551-4933-4e01-8d7673bfc98b |
| E-Mail Sent | E-mail messages sent | System.WorkItem.ActionLogEnum.EmailSent | System.WorkItem.ActionLogEnum | Public | 15e86d4a-1b55-01be-c9fa-660a3cb3fc26 |
| Attached File | Attached files | System.WorkItem.ActionLogEnum.FileAttached | System.WorkItem.ActionLogEnum | Public | aa88cefa-1c40-c1d2-8d64-162f5cb25f2b |
| Attached File Deleted | Attached files deleted | System.WorkItem.ActionLogEnum.FileDeleted | System.WorkItem.ActionLogEnum | Public | 308f9416-c672-200f-adb2-8e8cb10e2c33 |
| Record Assigned | Record assigned | System.WorkItem.ActionLogEnum.RecordAssigned | System.WorkItem.ActionLogEnum | Public | b04370d9-3d4f-3981-61bb-ac9462a1fe65 |
| Incident Closed | Incident closed | System.WorkItem.ActionLogEnum.RecordClosed | System.WorkItem.ActionLogEnum | Public | 6d051b98-bf5d-d63c-595c-daf7ef9919c6 |
| Record Dispatched | Record dispatched | System.WorkItem.ActionLogEnum.RecordDispatched | System.WorkItem.ActionLogEnum | Public | c80bbb3a-528a-cc9d-58d3-22e6cf6a3ce4 |
| Record Escalated | Record escalated | System.WorkItem.ActionLogEnum.RecordEscalated | System.WorkItem.ActionLogEnum | Public | 4c04d527-a16a-58ed-c0a8-821f53b67f09 |
| Record Opened | Record opened | System.WorkItem.ActionLogEnum.RecordOpened | System.WorkItem.ActionLogEnum | Public | 57c84711-ab28-291a-793b-60d6532a35e3 |
| Record Activated | Record activated | System.WorkItem.ActionLogEnum.RecordReopened | System.WorkItem.ActionLogEnum | Public | c3b2471e-4662-f394-7d0a-4d54743a8232 |
| Record Resolved | Record resolved | System.WorkItem.ActionLogEnum.RecordResolved | System.WorkItem.ActionLogEnum | Public | 5ca2cfee-6740-1576-540b-ce17222840b8 |
| Survey Completed | Survey completed | System.WorkItem.ActionLogEnum.SurveyCompleted | System.WorkItem.ActionLogEnum | Public | 2d5568c7-c16b-71fa-ca3d-9b7b27140feb |
| Task Run | Tasks run | System.WorkItem.ActionLogEnum.TaskExecuted | System.WorkItem.ActionLogEnum | Public | d3a676ea-8251-cb74-f301-fa4a0697d21c |
| Template Applied | Template applied | System.WorkItem.ActionLogEnum.TemplateApplied | System.WorkItem.ActionLogEnum | Public | 10d1d40a-80b4-6f35-f9fd-7e536decf297 |
| Impact | Impact list | System.WorkItem.TroubleTicket.ImpactEnum | | Public | 11756265-f18e-e090-eed2-3aa923a4c872 |
| High | High | System.WorkItem.TroubleTicket.ImpactEnum.High | System.WorkItem.TroubleTicket.ImpactEnum | Public | d2b5e816-2d24-8e7d-a61f-2cceaeac2664 |
| Low | Low | System.WorkItem.TroubleTicket.ImpactEnum.Low | System.WorkItem.TroubleTicket.ImpactEnum | Public | 8f1a713e-53aa-9d8a-31b9-a9540074f305 |
| Medium | Medium | System.WorkItem.TroubleTicket.ImpactEnum.Medium | System.WorkItem.TroubleTicket.ImpactEnum | Public | 80cc222b-2653-2f68-8cee-3a7dd3b723c1 |
| Urgency | Urgency list | System.WorkItem.TroubleTicket.UrgencyEnum | | Public | 04b28bfb-8898-9af3-009b-979e58837852 |
| High | High | System.WorkItem.TroubleTicket.UrgencyEnum.High | System.WorkItem.TroubleTicket.UrgencyEnum | Public | 2f8f0747-b6cb-7996-fd4a-84d09743f218 |
| Low | Low | System.WorkItem.TroubleTicket.UrgencyEnum.Low | System.WorkItem.TroubleTicket.UrgencyEnum | Public | 725a4cad-088c-4f55-a845-000db8872e01 |
| Medium | Medium | System.WorkItem.TroubleTicket.UrgencyEnum.Medium | System.WorkItem.TroubleTicket.UrgencyEnum | Public | 02625c30-08c6-4181-b2ed-222fa473280e |