| DisplayName | Description | ID | ImageID |
| 服務要求履行 | 服務要求履行 | ServiceManager.ServiceRequest.Library.Folder.ServiceRequest | ServiceManager.ServiceRequest.Library.Image.ServiceRequest_16 |
| 指派給分析師 | 指派給分析師 | ServiceManager.ServiceRequest.Library.Task.AssignToAnalyst | ServiceManager.ServiceRequest.Library.Image.AssignedToMe_16 |
| 指派給我 | 指派給我 | ServiceManager.ServiceRequest.Library.Task.AssignToMe | ServiceManager.ServiceRequest.Library.Image.AssignedToMe_16 |
| 取消 | 取消服務要求及所有未完成的活動 | ServiceManager.ServiceRequest.Library.Task.Cancel | ServiceManager.ServiceRequest.Library.Image.Canceled_16 |
| 關閉 | 關閉服務要求 | ServiceManager.ServiceRequest.Library.Task.Close | ServiceManager.ServiceRequest.Library.Image.Closed_16 |
| 完成 | 完成服務要求 | ServiceManager.ServiceRequest.Library.Task.Completed | ServiceManager.ServiceRequest.Library.Image.Completed_16 |
| 設定工作流程規則 | 檢視或設定內容和規則 | ServiceManager.ServiceRequest.Library.Task.Configure | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.Properties |
| 建立服務要求 | 建立服務要求 | ServiceManager.ServiceRequest.Library.Task.Create | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.New |
| 從範本建立服務要求 | 建立服務要求 | ServiceManager.ServiceRequest.Library.Task.CreateFromTemplate | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.New |
| 建立事件 | 建立與目前項目連結的事件 | ServiceManager.ServiceRequest.Library.Task.CreateIncident | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.New |
| 建立相關服務要求 | 建立與目前項目連結的服務要求 | ServiceManager.ServiceRequest.Library.Task.CreateSRFromCI | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.New |
| 暫停 | 暫停服務要求 | ServiceManager.ServiceRequest.Library.Task.PutOnHold | ServiceManager.ServiceRequest.Library.Image.OnHold_16 |
| 繼續 | 繼續服務要求及所有未完成的活動 | ServiceManager.ServiceRequest.Library.Task.Resume | ServiceManager.ServiceRequest.Library.Image.Active_16 |
| 內容 | 檢視或設定內容和規則 | ServiceManager.ServiceRequest.Library.Task.Settings | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.Properties |
| 所有未結案的服務要求 | 所有未結案的服務要求 | ServiceManager.ServiceRequest.Library.View.AllOpen | ServiceManager.ServiceRequest.Library.Image.Opened_16 |
| 指派給我 | 指派給我 | ServiceManager.ServiceRequest.Library.View.AssignedToMe | ServiceManager.ServiceRequest.Library.Image.AssignedToMe_16 |
| 已取消的服務要求 | 已取消的服務要求 | ServiceManager.ServiceRequest.Library.View.Canceled | ServiceManager.ServiceRequest.Library.Image.Canceled_16 |
| 已結案的服務要求 | 已結案的服務要求 | ServiceManager.ServiceRequest.Library.View.Closed | ServiceManager.ServiceRequest.Library.Image.Closed_16 |
| 已完成的服務要求 | 已完成的服務要求 | ServiceManager.ServiceRequest.Library.View.Completed | ServiceManager.ServiceRequest.Library.Image.Completed_16 |
| 失敗的服務要求 | 失敗的服務要求 | ServiceManager.ServiceRequest.Library.View.Failed | ServiceManager.ServiceRequest.Library.Image.Failed_16 |
| 違反服務等級的服務要求 | 違反服務等級的服務要求 | ServiceManager.ServiceRequest.Library.View.SLABreached | ServiceManager.ServiceRequest.Library.Image.Failed_16 |
| 具有服務等級警告的服務要求 | 具有服務等級警告的服務要求 | ServiceManager.ServiceRequest.Library.View.SLAWarning | ServiceManager.ServiceRequest.Library.Image.Opened_16 |
| 服務要求設定 | 服務要求的設定,例如識別碼首碼和檔案附件 | System.GlobalSetting.ServiceRequestSettings | ServiceManager.ServiceRequest.Library.Image.Settings_16 |
| 服務要求事件工作流程設定 | 設定服務要求事件的工作流程 | System.WorkItem.ServiceRequest.WorkflowTarget | ServiceManager.ServiceRequest.Library.Image.Settings_16 |
| System.WorkItem.ServiceRequest | | System.WorkItem.ServiceRequest | ServiceManager.ServiceRequest.Library.Image.ServiceRequest_16 |