| DisplayName | Description | ID | ImageID |
| Desired Configuration Management Incident | Defines the basic properties of Desired Configuration Management incidents | Microsoft.SystemCenter.WorkItem.DCMIncident | IncidentMgmt_DCMIncidentsClass_32 |
| Operations Manager-Generated Incident | Defines the basic properties of incidents from Operations Manager | Microsoft.SystemCenter.WorkItem.SCOMIncident | IncidentMgmt_OMIncidentClass_32 |
| Properties | Configure incident change workflows | ServiceManager.IncidentManagement.Library.Task.AutomaticIncidentChange | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.Properties |
| Properties | Configure System Center Configuration Manager Desired Configuration Management incident workflows | ServiceManager.IncidentManagement.Library.Task.DesiredConfiguration | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.Properties |
| Activate | Activate the incident | System.WorkItem.Incident.ActivateIncidentCommand.Task | IncidentMgmt_IncidentReactivate_16 |
| All Open Incidents Extended | Lists all open incidents extended view | System.WorkItem.Incident.ActiveExtended.View | IncidentMgmt_AllActiveIncidents_16 |
| Apply Template | Apply a template | System.WorkItem.Incident.ApplyTemplateCommand.Task | IncidentMgmt_IncidentTemplate_16 |
| Assign to Analyst | Assign the incident to an analyst | System.WorkItem.Incident.AssignCommand.Task | IncidentMgmt_IncidentAssign_16 |
| Assign | Assign | System.WorkItem.Incident.AssignGroup.Task | IncidentMgmt_IncidentAssign_16 |
| Assign to Me | Assign the incident to me | System.WorkItem.Incident.AssignToMeCommand.Task | IncidentMgmt_IncidentsAssignedToMeTask_16 |
| Other... | Change the incident status | System.WorkItem.Incident.ChangeStatusCommand.Task | IncidentMgmt_IncidentStatusChange_16 |
| Close | Close the incident | System.WorkItem.Incident.CloseIncidentCommand.Task | IncidentMgmt_IncidentClose_16 |
| Convert or Revert to Parent | Convert or Revert to Parent | System.WorkItem.Incident.ConvertOrRevertToParentCommand.Task | IncidentMgmt_ConvertOrRevertToParent_16 |
| Create Related Incident | Create an incident linked to the current item | System.WorkItem.Incident.CreateIncidentforConfigItem.Task | IncidentMgmt_IncidentCreateForCI_16 |
| Create Incident from Template | Create Incident from Template | System.WorkItem.Incident.CreateIncidentFromTemplate.Task | IncidentMgmt_CreateIncidentFromTemplate_16 |
| Link to New Parent Incident | Link to New Parent Incident | System.WorkItem.Incident.CreateParentIncidentFromIncident.Task | IncidentMgmt_IncidentCreateParentAndLink_16 |
| Escalate or Transfer | Escalate or transfer the incident | System.WorkItem.Incident.EscalateIncidentCommand.Task | IncidentMgmt_IncidentEscalate_16 |
| Incident Settings | Settings for incidents, such as ID prefix, file attachments, priority and resolution times | System.WorkItem.Incident.GeneralSetting | Administration_IncidentSettings_32 |
| Properties | View or edit the general settings for incident management | System.WorkItem.Incident.GeneralSettings.Task | Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Image.Properties |
| Link or Unlink to Parent | Link or Unlink to existing Parent | System.WorkItem.Incident.LinkOrUnlinkToExistingParentIncident.Task | IncidentMgmt_IncidentCreateParentAndLink_16 |
| Link | Link | System.WorkItem.Incident.LinkToExistingParentIncident.Task | IncidentMgmt_IncidentCreateParentAndLink_16 |
| Set First Response or Comment | Set First Response or Comment | System.WorkItem.Incident.MarkFirstResponseCommand.Task | IncidentMgmt_RequestedUserInput_16 |
| Create Incident | Create an incident | System.WorkItem.Incident.New.Task | IncidentMgmt_IncidentCreate_16 |
| All Open Parent Incidents | Lists all open parent incidents | System.WorkItem.Incident.Parent.View | IncidentMgmt_AllOpenPortalIncidents_16 |
| Ping Related Computer | Ping related computers | System.WorkItem.Incident.PingComputerCommand.Task | IncidentMgmt_PingComputer_16 |
| Remote Desktop | Remote desktop | System.WorkItem.Incident.RemoteComputerCommand.Task | IncidentMgmt_RemoteDesktop_16 |
| Request User Input | Request user input | System.WorkItem.Incident.RequestUserInputCommand.Task | IncidentMgmt_RequestedUserInput_16 |
| Resolve | Resolve the incident | System.WorkItem.Incident.ResolveIncidentCommand.Task | IncidentMgmt_IncidentResolve_16 |
| Change Incident Status | Change the incident status | System.WorkItem.Incident.StatusGroup.Task | IncidentMgmt_IncidentStatusChange_16 |
| Unlink | Unlink | System.WorkItem.Incident.UnlinkToExistingParentIncident.Task | IncidentMgmt_IncidentCreateParentAndLink_16 |
| View Alert Details | View alert details | System.WorkItem.Incident.ViewAlertDetailsCommand.Task | IncidentMgmt_IncidentViewAlertDetails_16 |
| View CI Health State | View the configuration item's health state | System.WorkItem.Incident.ViewHealthStateCommand.Task | IncidentMgmt_IncidentViewAlertState_16 |
| Incident Management | Contains Incident Management views | ServiceManager.Console.IncidentManagement | Wunderbar_IncidentManagement_24 |
| System.WorkItem.Incident | | System.WorkItem.Incident | IncidentMgmt_IncidentClass_32 |