| DisplayName | Description | ID | Type |
| Assigned To User Notification Template | Use for notifications sent to the user who is assigned the change request | ChangeRequestAssignedToUserNotificationTemplate | System.Notification.Template.SMTP |
| Emergency Change Request | Emergency Change Requests are used for urgent changes which should be implemented in less than, for example, 24 hours and cannot follow normal change process. They should be approved by Emergency Change Advisory Board and contain mandatory Post-Implementation Review. Use them for urgent changes according to the Change Policy of your organization. | EmergencyChangeRequest | System.WorkItem.ChangeRequestProjection |
| Major Change Request | Major Change Requests should be screened by Change Manager. Change Advisory Board approves initial request and approves change deployment in two separate review activities. This type of Change Requests also has post-implementation review as a last step in process. Use Major Change Request template for high-risk and/or high impact changes according to the Change Policy of your organization. | MajorChangeRequest | System.WorkItem.ChangeRequestProjection |
| Minor Change Request | Minor Change Requests can be approved by change manager. Use them for low-risk and low impact changes according to the Change Policies of your organization. | MinorChangeRequest | System.WorkItem.ChangeRequestProjection |
| Security Release | Use Security Release template for security patch scenario. It includes typical steps for planning, developing, testing and rolling out security patches in the IT Environment | SecurityReleaseChangeRequest | System.WorkItem.ChangeRequestProjection |
| Standard Change Request | Standard Change Requests are pre-approved and used for low-risk pre-tested change operations. | StandardChangeRequest | System.WorkItem.ChangeRequestProjection |