| DisplayName | Description | ID | Accessibility | Visible |
| Incident Analyst |
This report provides key metrics regarding a specific analyst's performance including the number of incidents assigned to the analyst, resolved by the analyst, and/or worked on by the analyst as well as any labor logged.
| ServiceManager.Report.IncidentManagement.IncidentAnalystReport | Public | True |
| Incident Details |
This report provides detailed information about a specific incident including the title, description, classification, affected services, affected configuration items, related activities and more.
| ServiceManager.Report.IncidentManagement.IncidentDetail | Public | True |
| Incident KPI Trend |
This report provides the number of incidents, including how many of them are past their target resolution time, how many have been escalated, the average time to resolution, the labor minutes per incident, and the size of the backlog. The data can be grouped by Classification or Category as well as by Day, Week, Month, Quarter or Year.
| ServiceManager.Report.IncidentManagement.IncidentKPITrend | Public | True |
| Incident Metrics | | ServiceManager.Report.IncidentManagement.IncidentMetrics | Public | True |
| Incident Resolution |
This report provides the number of incidents as well as how many of them are past their target resolution time and the average time to resolution. The data can be grouped by Day, Week, Month, Quarter or Year.
| ServiceManager.Report.IncidentManagement.IncidentSLA | Public | True |
| List of Incidents |
This report provides a list of incidents as well as several of their important attributes like who they are assigned to, when they were created, their current status and more.
| ServiceManager.Report.IncidentManagement.ListOfIncidents | Public | True |