| | DisplayName | Description | ID | Target | Category | Enabled | Instance Name | Counter Name | Frequency | Event_ID | Event Source | Alert Generate | Alert Severity | Alert Priority | Remotable | Event Log |
|---|
 | Exchange Online Service Health Status | This performance rule uses the Microsoft 365 Service Communications API to check the current service status of Microsoft ExchangeOnline in a tenant. It will run the "Get Current Status" and "Get Messages" API calls. If this fails, metrics value changes. See Product Knowledge for details. | NiCE.Active.O365.ExchangeOnline.10051.ExchangeOnlineHealthStatus.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | False | | | 0 | 0 | | False | | | True | |
| Mail Flow Receive Latency (sec) (ExO - Light) | Reports the time, in seconds, it takes to send an email from one ExO test user mailbox to another. (ExO - Light). Executes without the use of PowerShell cmdlets for greater security.
| NiCE.Active.O365.ExchangeOnline.20161.MailFlowReceiveLatency.Light.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | False | | | 0 | 0 | | False | | | True | |
| Number of Exchange Online (ExO) Mailboxes | This performance rule counts the number of mailboxes configured in Exchange Online. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2003.MailboxCount.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| EWS Response Time (msec) (ExO) | This performance rule probes the Exchange Web Service (EWS) of Exchange Online ("https://outlook.office365.com/EWS/Exchange.asmx") and measures the response time in milliseconds. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2005.EWSResponseTime.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeProxy | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Autodiscover Retrieval Availability (ExO) | This performance rule tests the retrieval of autodiscover.xml. Possible values are 0 (retrieval OK), 1 (retrieval failed) | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2006.AutodiscoverRetrievalCheck.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeProxy | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Mailbox LogOn Availability (ExO) | This performance rule tests the logon to a specified Exchange Online (ExO) mailbox. Possible values are 10 (logon OK), 5 (logon failed), 4 (token acquisition failed) and 0 (exception). | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2007.MailboxLogonCheck.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeProxy | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Datacenter Mailbox Count (ExO) | This performance rule alerts on the number of mailboxes hosted on a discovered Exchange Online Datacenter. Please review the threshold before setting this performance rule to enabled. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2008.DatacenterMailboxCount.Performance.Rule | NiCE.Active.O365.Exchange.DataCenter | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Number of Failed Free/Busy Checks (ExO) | This performance rule measures the quality of service (QOS) of the Exchange Online tenant by probing different Exchange Online Mailboxes for availability using resource sharing. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2009.MailboxDatabaseHealthSummary.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Free/Busy Availability (ExO) | This performance rule executes a Free/Busy check between two Exchange Online (ExO) test mailboxes. Possible values are 0 (retrieval OK), 1 (retrieval failed) | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2011.FreeBusyCheck.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Mail Flow Receive Latency (sec) (ExO) | Reports the time, in seconds, it takes to send an email from one ExO test user mailbox to another. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2014.MailFlowReceiveLatency.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Autodiscover Retrieval Duration (msec) (ExO) | This performance rule tests the duration of retrieving autodiscover.xml. Returns the time, in milliseconds, it takes to perform this test. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2018.AutodiscoverRetrievalDuration.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeProxy | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Mailbox Logon Duration (msec) (ExO) | This performance rule tests the duration of logon to a specified Exchange Online (ExO) mailbox. Returns the time, in milliseconds, it takes to perform this test. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2019.MailboxLogonDuration.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeProxy | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
| Free/Busy Duration (msec) (ExO) | This performance rule executes a Free/Busy test between two Exchange Online (ExO) mailboxes and records the duration in milliseconds. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2020.FreeBusyDuration.Performance.Rule | NiCE.Active.O365.Exchange.ExchangeOnline | PerformanceCollection | True | | | 0 | 0 | | False | | | True | |
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