Knowledge Article: ID B00000073: OS watchdog triggered

Description

The operating system (OS) watchdog for the specified blade server has been triggered. This can be the result of an operating system error.

Causes

This alert is generated when the operating system locks up and no longer responds. Subsequently, a system restart (reboot) begins. The alert is supported on servers with Intelligent Platform Management Interface (IPMI).

Implications

This alert should be addressed at the earliest opportunity.

Resolutions

The action to take are based on the type of blade server for which this event was generated:

       "    If the blade server type is a JS20, see the Hardware Maintenance Manual and Troubleshooting Guide for information about resolving this error.
       "    If the blade server type is an HS20 or an HS40, perform these steps:

             1.    Make sure that the operating system is still running and that the expected applications are still operating.

             2.    Restart the blade server if it did not automatically start when this event was generated.

             3.    Disable the OS watchdog and restart the blade server. You can disable the OS watchdog from BIOS. Restart the blade server and press F1 to display the BIOS menu.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.

To find the replacement part number (or the FRU number) for the component replacement, visit the "BladeCenter and System x Product Information - Servers" Web site, select your product from "IBM BladeCenter products" table. Then select "System service parts listing" for your product.