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Knowledge Article: ID B00015050: Service data collection for event

Description

Service Advisor cannot collect service data for the specified event. Therefore, Service Advisor will not call home for the event.

Causes

The Service Advisor cannot collect service data.

Implications

No data is available.

Resolutions

Perform these steps:

    1. Check the event log for other errors related to the advanced management module and resolve them.

    2. Attempt to collect the service data for this event through the advanced management module Web interface or the command-line interface. See the Advanced Management Module User"s Guide or the Advanced Management Module Command-Line Interface Reference Guide for more information. These documents are available from the Web.

    3. Restart the advanced management module and attempt to collect the service data again.
    4. Generate a call home using Service Advisor for the event.

    Additional information

    To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

    To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.

    To find the replacement part number (or the FRU number) for the component replacement, visit the "BladeCenter and System x Product Information - Servers" Web site, select your product from "IBM BladeCenter products" table. Then select "System service parts listing" for your product.