Knowledge Article: ID B0002201E: Alternate MM communication failed

Description

The primary advanced management module cannot communicate with the standby advanced management module.

Causes

The management module performs the built-in self test (BIST) that checks the communication between the management module and the alternate management module. If the management module cannot communicate with the other management module, the test fails.

Implications

The failure generates this event.

Resolutions

Perform these steps:

1. Restart the primary advanced management module.
   
2. Restart the standby advanced management module.
   
3. Update the firmware for the advanced management module. After updating the firmware, restart the advanced management module.
   
4. Generate a manual call home using Service Advisor to replace the advanced management module.
   

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.