Knowledge Article: ID B00022052: Standby MM primary core failed.

Description

The primary core on the standby advanced management module failed during built-in self test (BIST). This event is typically caused by an issue with the firmware image itself. Reloading the firmware image often corrects the situation.

Causes

The management module BIST checks the primary firmware image. If the primary firmware image fails, the management module uses the backup firmware image.

Implications

The failure generates this event.

Resolutions

Perform these steps at your earliest convenience:

1. Restart the primary advanced management module.
   
2. Restart the standby advanced management module.
   
3. Initiate a failover to the standby advanced management module and either reload the advanced management module firmware or update the firmware to the latest level. After reloading or updating the firmware, restart the advanced management module.
   
4. Reseat the advanced management module.
   
5. Reload or update the advanced management module firmware again. After reloading or updating the firmware, restart the advanced management module.
   
6. Generate a manual call home using Service Advisor to replace the advanced management module.
   

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.