Knowledge Article: ID B00216000: Problem communicating with BSMP.

Description

The communication between the advanced management module and the service processor on the blade server has failed.

Causes

The service processor cannot load the firmware.

Implications

The management module generates this event.

Resolutions

Perform these steps:

1. Reseat the blade server.
2. Update the service processor firmware for the blade server to the latest level.

You can update the hard disk driver to the lastest version. If the driver does not work, it is possibly a blade hardware problem. You can replace the hard disk drive with a good one.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.