Knowledge Article: ID B04200201: CPU %d Fault

Description

There is a fault on the specified processor on the specified blade server.

Causes

A CPU fault in the specified blade server has been detected.

Implications

When the CPU for the specified processor detects a fault, it will result in this event being generatated.

Resolutions

Perform these steps:

1.    Restart the service processor for the specified blade server. You can restart the service processor from the advanced management module Web interface.

2.    Reboot the blade server and press F1 to display the BIOS menu:

  a. Verify that both processors are being seen by BIOS.

  b. Load the default settings.

  c. Go to the adanced setup menu, select the CPU settings, and attempt to re-enable the CPU slot.

3.    Swap processors on the blade server to detremine if the problem is related to the CPU slot or the processor.
     Note: This step does not apply to JSxx blade servers.

4.    Go to the IBM BladeCenter software and device drivers Web page for firmware updates.

5.    Refer to the Problem Determination and Service Guide for the blade server type for information related to this event. You can find the Problem Determination and Service Guide on the Web.

6.    Check the IBM Support Web page for any service bulletins that might be related to this problem.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "BladeCenter" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.