Knowledge Article: ID B000FF1BA: SMTP server at address is not reachable

Description

SMTP server at address is not reachable.

Causes

The configured Simple Mail Transfer Protocol (SMTP) server address is not responding and appears to be unreachable

Implications

The configured Simple Mail Transfer Protocol (SMTP) server address is not responding and appears to be unreachable

Resolutions

Complete the following steps until the problem is solved:

1. Make sure that the Domain Name System (DNS) server is enabled and configured correctly.
   
2. Make sure that the SMTP server is operational and that you can communicate with the SMTP server through the Chassis Management Module.
   
3. Check for network connectivity issues, such as user network cabling and network status.
   

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site. At "IBM Support Portal: Quick start" page, select Browse for "Choose your products", select your Chassis from PureFlex System under the Hardware list, and "Troubleshoot" for "Choose your page", then select "Continue" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "BladeCenter" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.