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Knowledge Article: ID B35010841: Unexpected exception was encountered in security service or system-management processor on node %s

Description

An internal exception occurred in the security service of the Chassis Management Module (CMM) or in the specified system-management processor.

Causes

An internal exception occurred in the security service of the Chassis Management Module (CMM).

Implications

The specified node might not power on. You might not be able to log in to the system-management processor. The Flex System Manager management software might not be able to communicate with the system-management processor. Support will address this software issue and must engage Product Engineering, who will engage Development. CMM and node service data is required.

Resolutions

Complete the following steps as a workaround until the problem is solved:

  1. Make sure that the CMM and the affected node have the correct level of firmware.
  2. Check the firmware change history for security updates.
  3. To manually retry the operation, reset the affected system-management processor on the node. If you cannot reset the system-management processor from the Flex System Manager management software, reset it from the CMM. If you have problems resetting the affected system-management processor, perform a service-level reset of the node. Note that a service-level reset will shut down the operating system.
  4. If the error remains after the system-management processor is reset, reset the primary CMM.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site. At "IBM Support Portal: Quick start" page, select Browse for "Choose your products", select your Chassis from PureFlex System under the Hardware list, and "Troubleshoot" for "Choose your page", then select "Continue" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "PureSystems" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.