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Knowledge Article: ID B4005001: Chassis Management Module %s is not correctly connected to the chassis.

Description

The Chassis Management Module (CMM) is not correctly installed in the chassis, or there is a problem with a connector.

Causes

The Chassis Management Module (CMM) is not correctly installed in the chassis, or there is a problem with a connector.

Implications

The Chassis Management Module (CMM) is not correctly installed in the chassis, or there is a problem with a connector.

Resolutions

Complete the following steps until the problem is solved:

  1. Make sure that the CMM is fully seated in the chassis.
  2. Remove the CMM from the chassis and check for bent pins on the connectors. If there are bent pins, submit a service request, and do not reinstall the CMM in any CMM bay in the chassis.
  3. Submit a service request.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site. At "IBM Support Portal: Quick start" page, select Browse for "Choose your products", select your Chassis from PureFlex System under the Hardware list, and "Troubleshoot" for "Choose your page", then select "Continue" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware or drivers, visit the "Fix Central" Web site, select "PureSystems" for "Product Group" (from the pull-down lists), select your product for "Product" (from the pull-down lists), select your product machine type for "Product" (from the pull-down lists), and select your operating system for "Operating system" (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list.