Knowledge Article: ID W0010002 - (Windows) IBM Director Platform Agent Services failed or are not started

Description

One of the Windows services of the IBM Director Platform Agent^*1 Services either failed or was not started.

IBM Director Platform Agent^*1 Services provide basic platform management functionality, such as hardware component discovery/inventory, health state reporting, and more, by communicating with system firmware (BIOS or UEFI) and/or management controllers like BMC (Baseboard Management Controller), RSA-II (Remote Supervisor Adapter), etc., through device drivers or operating system APIs.

Besides platform-specific hardware component instrumentation, IBM Director Platform Agent^*1 Services also contain an SLP (Service Location Protocol) agent, an SSL (Secure Socket Layer) enabled CIMOM (Common Information Model Object Manager) on Linux, or a set of CIM mapping libraries to WMI (Windows Management Instrumentation) on Windows.

Causes

One of the Windows services of IBM Director Platform Agent^*1 Services either failed to stay running, or were disabled or stopped by an administrator.

Implications

If one of the Windows services of IBM Director Platform Agent^*1 Services failed or was not started, the functionality or integrity of the IBM Director Platform Agent^*1 Services could be significantly crippled. As a result, all the platform component instrumentations could also be crippled. To ensure a healthy computing environment, the root cause of the problem should be diagnosed and resolved as soon as possible.

Resolutions

1. Check whether any of the Windows services of IBM Director Platform Agent^*1 Services is stopped or disabled. If the service was accidentally disabled or stopped, ask an administrator to start the service as early as possible. All services related to IBM Director Platform Agent have a name that starts with "IBM Director" or a name of "IBM SLP SA". Consult Windows documentation for information about managing a Windows service.
2. If the service was not accidentally disabled or stopped, check Windows event logs for anything suspicious, and then consult the "Additional information" section for troubleshooting an issue related to IBM Director Agent^*1 Services.
3. Clean up IBM Director Platform Agent's runtime environments: (1) uninstall the IBM Director Platform Agent^*1, (2) run Director Clean tool and (3) reinstall IBM Director Platform Agent^*1. This would bring the IBM Director Platform Agent^*1 to a refresh and clean state. For information about Director Clean tool, see the "Additional information" section below.
4. Upgrade to the latest release of IBM Director Platform Agent^*1. The latest version may contain fixes that are applicable to the issues of focus. See the "Additional information" below for the download location.

Additional information

• Troubleshooting with System Management software
• Downloading System Management software and other software components
• About Director Clean tool

---

Footnote *1 - About IBM Director Platform Agent

IBM Director Version	Director Platform Agent name
6.2.x	Director Platform Agent or Director Common Agent
6.1.x	Director Platform Agent or Director Common Agent
5.20.x	Director Core Services (also called Level-1 Agent) or Director Agent (also called Level-2 Agent)