Knowledge Article: ID W0120001 - (Windows) ServeRAID-MR Provider missing

Description

This incident indicates that the ServeRAID-MR Provider is either not installed or is not installed properly.

IBM Director Platform Agent^*1 requires one version of the ServeRAID-MR Provider for monitoring the health of the MegaRAID Storage.

See the "Additional information" section that follows for information about troubleshooting.

Causes

ServeRAID-MR Provider for Director Platform Agent^*1 is not installed at all or not installed properly.

Implications

On an IBM system with MegaRAID storage, if the ServeRAID-MR Provider is not installed at all or not installed properly, almost all of the hardware instrumentations provided by MegaRAID are lost for systems management software, such as IBM Systems Director Server or Microsoft Operations Manager. As a result, the systems management software is not able to discover hardware components or monitor the health of the MegaRAID storage.

Resolutions

1. If necessary, follow the instructions in the "Additional information" section to download and install the latest version of ServeRAID-MR Provider for Windows, depending on your need.

Additional information

• Downloading System Management software and other software components
• Troubleshooting with System Management software

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Footnote *1 - About IBM Director Platform Agent

IBM Director Version	Director Platform Agent name
6.2.x	Director Platform Agent or Director Common Agent
6.1.x	Director Platform Agent or Director Common Agent
5.20.x	Director Core Services (also called Level-1 Agent) or Director Agent (also called Level-2 Agent)