Knowledge Article: ID W0120003 - (Windows) ServeRAID-MR Provider is in conflict with another component of the system

Description

This incident indicates that the ServeRAID-MR Provider is in conflict with another component on the Window operating system.

IBM Director Platform Agent^*1 requires one version of the ServeRAID-MR Provider for monitoring the health of the MegaRAID Storage.

See the "Additional information" section that follows for information about troubleshooting.

Causes

The ServeRAID-MR Provider version is not meant to coexist with the version of IBM Director Platform Agent^*1 Services.

Implications

When the ServeRAID-MR Provider version is not meant to coexist with the version of IBM Systems Director, the ServeRAID-MR Provider for Director Platform Agent^*1 might stop functioning altogether. If that happens, almost all of the hardware instrumentations provided by MegaRAID are lost for systems management software, such as IBM Systems Director Server or Microsoft Operations Manager. As a result, the systems management software is not able to discover hardware components or monitor the health of the MegaRAID storage.

Resolutions

1. Follow the instructions in the "Additional information" section below for information about troubleshooting issues with MegaRAID.
2. If necessary, follow the instructions in the "Additional information" section to download and install the latest version of ServeRAID-MR provider, depending on your need.)

Additional information

• Downloading System Management software and other software components
• Troubleshooting with System Management software

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Footnote *1 - About IBM Director Platform Agent

IBM Director Version	Director Platform Agent name
6.2.x	Director Platform Agent or Director Common Agent
6.1.x	Director Platform Agent or Director Common Agent
5.20.x	Director Core Services (also called Level-1 Agent) or Director Agent (also called Level-2 Agent)