Description
This Critical Alert is generated when the availability state of a system processor changes. The device identified as a processor in slot X (where X is the affected processor slot) is predicting an imminent failure.
Causes
A variety of conditions can cause a CPU to fail, such as voltage, temperature, or an internal error.
Implications
Address CPU Alerts as soon as possible.
Resolutions
1. If the severity is Critical, replace the specified processor that is failing or has failed. Otherwise, monitor the microprocessor for further problems; if the problems persist, replace the microprocessor.
2.
Gather as much information about the failure as possible.
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Consult the Hardware Maintenance manual and Troubleshooting Guide.
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Retain the full recorded logs (such as BIOS logs). Information in the logs such as
the instance ID (or Device ID), when available, can help you to identify the particular
component that experienced the problem.
3.
If the problems persist, shut down the system and take these actions:
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Reseat the processor.
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Reseat the processor VRM, if present.
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Check that the processor heat sink is correctly seated.
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Replace the processor.
NOTE: Do not attempt to service the system yourself. Refer all servicing to qualified service personnel.
Additional information
To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.
To download the latest firmware, visit the same "IBM System x support search" Web site, select "Download" for "Task", and then select the "Product Family", "Machine type", and "Operating system" values of interest. You can refine the search by selecting the download category of interest from the "Refine results" list. For BladeCenter x86 blade servers, visit the IBM BladeCenter support search Web site and follow similar steps.
To find the replacement part number (or the FRU number) for the component replacement, visit the "BladeCenter and System x Product Information - Servers" Web site, select your product from "IBM System x products" table. Then select "System service parts listing" for your product.
For the compatibility matrix between IBM System x systems and Windows, consult IBM ServerProven System x and xSeries compatibility - Microsoft. For BladeCenter x86 blade servers, consult IBM ServerProven Compatibility for BladeCenter products.
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