Knowledge Article: ID X0050001 - ServeRAID-MR event

Description

Various alerts and events could trigger this notification, depending on your ServeRAID-MR version and configuration, and the version of IBM Director Agent. The RAID events occur when a change is detected in the state of a Level-1 or Level-2 managed system that includes a RAID configuration, or when a service processor or management module detects that the state of a RAID controller or hard disk drive changed.

Causes

The RAID events are generated by the controllers with RAID capabilities, such as IBM ServeRAID-MR10M SAS/SATA Controller, IBM SystemX MegaRAID SAS 8808E RAID Controller, and other devices. These events occur when storage hardware devices detect a change in their operational status, configuration, or other environmental changes.

Implications

The following RAID notifications are generated by the MegaRAID. Any of these notifications might trigger the RAID event:

RAID Drive Created ; RAID Drive Deleted ; RAID Drive Modified ; RAID Volume Created ; RAID Volume Deleted ; RAID Volume Modified ; RAID Storage Pool Created ; RAID Storage Pool Deleted ; RAID Storage Pool Modified ; RAID Port Controller Created ; RAID Port Controller Deleted ; RAID Port Controller Modified .

Resolutions

1. If a RAID event occured, follow the suggested actions:
   
   • For information about the ServeRAID-MR events, see the Hardware Maintenance manual and Troubleshooting Guide.
     
   • When available, use the RAID Utility to configure, monitor, and maintain RAID adapters. You can view information that is related to controllers, arrays, logical drives, hot-spare drives, and hard disk drives. Also, you can view configuration settings and events and locate defunct hard disk drives.
     
   • Check for the latest applicable RAID device drivers anf firmware that support RAID hardware.
     
   • Contact your authorized operators and/or system administrators.
     
   • Retain the full recorded logs.

2. If a hardware RAID error occurred complete the following steps:
   
   • Verify that the controller, cables, and hard disk drives are installed correctly.
     
   • Verify that there is power to the hard disk drives.
     
   • Retry the command.
     
   • If the command still fails, restart the server and retry the command.
     
   • If the problem persists, complete the following steps:
     1. Restore to factory-default settings.
        
     2. Recreate the configuration.
        
   • If possible, shut down the system and place a service call.

3. Monitor the system for future events, keep track of all alerts, events, and logs.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

Extensions to the IBM Director product are available. You can download an extension from the "IBM Director Support" Web site.

For the compatibility matrix between IBM System x systems and Windows, consult IBM ServerProven System x and xSeries compatibility - Microsoft. For BladeCenter x86 blade servers, consult IBM ServerProven Compatibility for BladeCenter products.