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Knowledge Article: ID X0060002 " The disk drive faulted

Description

A disk drive event occurs when a service processor or management module, such as RSA detects that the availability state of a system disk drive has changed.

Causes

A variety of causes could influence a disk drive to fail, such as voltages, temperature, backplane, internal error, or other causes.

Implications

The disk drive alert should be addressed at the earliest opportunity.

Resolutions

  1. If the severity is Critical, identify the disk drive, make sure that has failed and replace the disk drive. Otherwise, monitor the disk drive for further problems; if the problem persist, replace the disk drive.

  2. Gather as much information about the failure as possible
    • Consult the Hardware Maintenance manual and Troubleshooting Guide
    • Retain the full recorded logs (such as BIOS logs). Information in the logs such as the Device ID, when available, allows you to identify the particular component that experienced the problem.

NOTE: Do not attempt to service the system yourself. Refer all servicing to qualified service personnel.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

To download the latest firmware, visit the same "IBM System x support search" Web site, select "Download" for "Task", and then select "Product Family", "Machine type" and "Operating system" of interest (from the pull-down lists). You can refine the search by selecting the category of the download of your interest from the "Refine results" list. For BladeCenter x86 blade servers, visit the IBM BladeCenter support search Web site and follow similar steps.

To find the replacement part number (or the FRU number) for the component replacement, visit the "BladeCenter and System x Product Information - Servers" Web site, select your product from "IBM System x products" table. Then select "System service parts listing" for your product.