Knowledge Article: ID X0060010 " An informational RAID event occured

Description

Depending on your integrated RAID configuration/version and your installed IBM Director Agent version, there are certain RAID events that could trigger this notification. The RAID events occur when a change in the state of a Level-1 or Level-2 managed system that includes a RAID configuration is detected or when a service processor or management module detects that the state of a RAID controller or hard disk drive has changed.

Causes

The RAID events occur when storage hardware devices detect a change in their operational status, configuration or other environmental changes. The event cound either be a critical one, a warning or a simply notification.

Implications

The alert should be investigated at the earliest opportunity.

Resolutions

1. Verify that the system RAID state is healthy. It is recommended to investigate what previously happened:
   
   • Look for previous RAID events and if found, analyze them.
     
   • For information about the integrated RAID events, see the Hardware Maintenance manual and Troubleshooting Guide.
     
   • When available, use the RAID Utility to configure, monitor, and maintain RAID adapters. You can view information that is related to controllers, arrays, logical drives, hot-spare drives, and hard disk drives. Also, you can view configuration settings and events and locate defunct hard disk drives.
     
   • Check for the latest applicable RAID device drivers and firmware that support RAID hardware.
     
   • Retain the full recorded logs.

2. Monitor the system for future events, keep track of all alerts, events, and logs.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

Extension to the IBM Director product are available. You can download the extension from the "IBM Director Support" Web site.

For the compatibility matrix between IBM System x systems and Windows, consult IBM ServerProven System x and xSeries compatibility - Microsoft. For BladeCenter x86 blade servers, consult IBM ServerProven Compatibility for BladeCenter products.