Knowledge Article: ID X0060011 " An informational ServeRAID event occured

Description

Various ServeRAID events can trigger this notification, depending on your version of ServeRAID, its configuration, and your version of IBM Director Agent or IBM Director Core Services. ServeRAID events occur when a change is detected in the state of a Level-1 or Level-2 managed system that includes a ServeRAID configuration, or when a service processor or management module detects that the state of a ServeRAID controller or hard disk drive has changed.

Causes

ServeRAID events occur when storage hardware devices detect a change in their operational status, configuration, or other environmental indicators.

Implications

Investigate the alert at the earliest opportunity.

Resolutions

1. Verify that the system ServeRAID state is healthy. Investigate what occurred:
   
   • Look for previous ServeRAID events and if found, analyze them.
     
   • For information about the RAID events, see the Hardware Maintenance manual and the Troubleshooting Guide.
     
   • When available, use the ServeRAID Utility to configure, monitor, and maintain RAID adapters. You can view information that is related to controllers, arrays, logical drives, hot-spare drives, and hard disk drives. Also, you can view configuration settings and events to locate defunct hard-disk drives.
     
   • Check for the latest applicable ServeRAID device drivers and firmware that support ServeRAID hardware.
     
   • Retain the full recorded logs.

2. Monitor the system for future events, keep track of all alerts, events, and logs.

Additional information

To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.

Extensions to the IBM Director product are available. You can download an extension from the "IBM Director Support" Web site.

For the compatibility matrix between IBM System x systems and Windows, consult IBM ServerProven System x and xSeries compatibility - Microsoft. For BladeCenter x86 blade servers, consult IBM ServerProven Compatibility for BladeCenter products.