Description
This Alert is generated when the Remote Supervisor Adapter (RSA) or Advanced System Management (ASM) processor detects that the state of a system component or another management module changed with respect to its manufacturer-defined parameters, but the precise instance cannot be determined.
Causes
A variety of conditions can change the availability of a component. Various factors can cause a component to malfunction or to fail, such as voltage, temperature, or an internal error.
Implications
Address this Alert as soon as possible.
Resolutions
1.
Gather as much information about the failure as possible.
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Consult the Hardware Maintenance manual and Troubleshooting Guide.
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Retain the full recorded logs (such as logs from BIOS or IBM Director Server). Information in the logs such as
the instance ID (or Device ID), when available, can help you to identify the particular
component that experienced the problem.
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Make sure your system, I/O cards, storage adapters, and other components have the latest firmware, device drivers, and other updates.
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Damaged BIOS or damaged data in CMOS memory can also cause undetermined problems. Clear the CMOS memory and re-flush the system firmware.
2. Monitor the system for further problems, and keep track of all alerts, events, and logs.
3.
If the problems persist, place a service call.
Additional information
To find additional troubleshooting help, visit the "IBM Support & downloads" Web site, select "System x" for "Browse products for support" panel. At "Support & downloads quick start" page, select your product for "Choose your products", and "Troubleshooting" for "Choose your page", then select "View your page" for "See your results". To narrow the results, search with keywords that are related to this article, such as "fail", "Chassis", etc. in the "Search support" field at the right panel.
To download the latest firmware, visit the same "IBM System x support search" Web site, select "Download" for "Task", and then select the "Product Family", "Machine type", and "Operating system" values of interest. You can refine the search by selecting the download category of interest from the "Refine results" list. For BladeCenter x86 blade servers, visit the IBM BladeCenter support search Web site and follow similar steps.
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