Service Manager 事件管理設定程式庫

ServiceManager.IncidentManagement.Configuration :: 7.5.7487.0 (Management Pack)

• Show Management Pack XML
• Get Management Pack data in Excel format
• Incident.mpb

Management Pack Elements

Type Projections (3)

	DisplayName	ID	Accessibility
	Desired Configuration Management 事件 (一般)	System.WorkItem.Incident.View.DCMProjectionType	Public
	事件 (一般)	System.WorkItem.Incident.View.ProjectionType	Public
	Operations Manager 事件	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

	DisplayName	ID	Parent	Accessibility
	設定資料問題	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
	電子郵件問題	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
	企業應用程式問題	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
	硬體問題	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
	網路問題	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
	其他問題	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
	印表機問題	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
	軟體問題	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
	已取消	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
	由分析師修正	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
	由更高層支援修正	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
	瀏覽知識文章	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
	第 1 層	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
	第 2 層	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
	第 3 層	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View

Object Templates (9)

	DisplayName	ID	Type
	使用者通知範本	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
	指派給使用者通知範本	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
	預設事件範本	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
	呈報通知範本	EscalationNotificationTemplate	System.Notification.Template.SMTP
	硬體問題事件範本	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	高優先順序事件範本	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
	網路問題事件範本	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	列印問題事件範本	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	軟體問題事件範本	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

	ID	FolderName	ElementID
	F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
	F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
	F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
	F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
	F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
	F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
	F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
	F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
	F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
	F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
	F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
	F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
	F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
	F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
	ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
	ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
	ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	事件支援群組	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

	DisplayName	ID	ImageID
	事件支援群組	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
	所有未結案且未指派的事件	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
	所有未結案事件	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
	所有事件	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
	我的事件	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
	所有未結案的 Desired Configuration Management 事件	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
	所有未結案的電子郵件事件	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
	已呈報事件	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
	逾期事件	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
	擱置事件	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
	所有未結案的入口網站事件	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
	第 1 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
	所有第 1 層未結案事件	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_16
	第 2 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
	所有第 2 層未結案事件	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
	第 3 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
	所有第 3 層未結案事件	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
	所有未結案的 Operations Manager 事件	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

	DisplayName	ID	Target	Type	Accessibility	Visible
	所有未結案且未指派的事件	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	所有未結案事件	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
	所有事件	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
	我的事件	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
	所有未結案的 Desired Configuration Management 事件	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
	所有未結案的電子郵件事件	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
	已呈報事件	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
	逾期事件	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
	擱置事件	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
	所有未結案的入口網站事件	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
	第 1 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	所有第 1 層未結案事件	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
	第 2 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	所有第 2 層未結案事件	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
	第 3 層未結案事件 (未指派)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	所有第 3 層未結案事件	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
	所有未結案的 Operations Manager 事件	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True