Service Manager Incident Management Configuration Library

ServiceManager.IncidentManagement.Configuration :: 7.5.7487.0 (Management Pack)

Management Pack Elements

Type Projections (3)

 DisplayNameIDAccessibility
System.WorkItem.Incident.View.DCMProjectionTypeDesired Configuration Management Incidents (typical)System.WorkItem.Incident.View.DCMProjectionTypePublic
System.WorkItem.Incident.View.ProjectionTypeIncident (typical)System.WorkItem.Incident.View.ProjectionTypePublic
System.WorkItem.Incident.View.SCOMProjectionTypeOperations Manager IncidentsSystem.WorkItem.Incident.View.SCOMProjectionTypePublic

Enumerations (15)

 DisplayNameIDParentAccessibility
IncidentClassificationEnum.CIOverrideConfiguration Data ProblemsIncidentClassificationEnum.CIOverrideIncidentClassificationEnumPublic
IncidentClassificationEnum.EmailE-Mail ProblemsIncidentClassificationEnum.EmailIncidentClassificationEnumPublic
IncidentClassificationEnum.EnterpriseApplicationsEnterprise Application ProblemsIncidentClassificationEnum.EnterpriseApplicationsIncidentClassificationEnumPublic
IncidentClassificationEnum.HardwareHardware ProblemsIncidentClassificationEnum.HardwareIncidentClassificationEnumPublic
IncidentClassificationEnum.NetworkingNetworking ProblemsIncidentClassificationEnum.NetworkingIncidentClassificationEnumPublic
IncidentClassificationEnum.OtherOther ProblemsIncidentClassificationEnum.OtherIncidentClassificationEnumPublic
IncidentClassificationEnum.PrintingPrinting ProblemsIncidentClassificationEnum.PrintingIncidentClassificationEnumPublic
IncidentClassificationEnum.SoftwareSoftware ProblemsIncidentClassificationEnum.SoftwareIncidentClassificationEnumPublic
IncidentResolutionCategoryEnum.CancelledCancelledIncidentResolutionCategoryEnum.CancelledIncidentResolutionCategoryEnumPublic
IncidentResolutionCategoryEnum.FixedByAnalystFixed by analystIncidentResolutionCategoryEnum.FixedByAnalystIncidentResolutionCategoryEnumPublic
IncidentResolutionCategoryEnum.FixedByHigherTierSupportFixed by higher tier supportIncidentResolutionCategoryEnum.FixedByHigherTierSupportIncidentResolutionCategoryEnumPublic
IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticleWalk through knowledge articleIncidentResolutionCategoryEnum.WalkthroughKnowledgeArticleIncidentResolutionCategoryEnumPublic
IncidentTierQueuesEnum.Tier1Tier 1IncidentTierQueuesEnum.Tier1IncidentTierQueuesEnumPublic
IncidentTierQueuesEnum.Tier2Tier 2IncidentTierQueuesEnum.Tier2IncidentTierQueuesEnumPublic
IncidentTierQueuesEnum.Tier3Tier 3IncidentTierQueuesEnum.Tier3IncidentTierQueuesEnumPublic

Categories (23)

 IDTarget
IncidentConfigurationMPSolutionCategoryIncidentConfigurationMPSolutionCategory
ServiceManager.Console.IncidentManagement.Folder.CategoryServiceManager.Console.IncidentManagement.Folder.CategoryServiceManager.Console.IncidentManagement
ServiceManager.Console.IncidentManagement.TierQueuesFolder.CategoryServiceManager.Console.IncidentManagement.TierQueuesFolder.CategoryServiceManager.Console.IncidentManagement.TierQueues.Folder
System.WorkItem.Incident.Active.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Active.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Active.Unassigned.View
System.WorkItem.Incident.Active.View.Tasks.CategorySystem.WorkItem.Incident.Active.View.Tasks.CategorySystem.WorkItem.Incident.Active.View
System.WorkItem.Incident.AffectedUserNotificationTemplate.CategorySystem.WorkItem.Incident.AffectedUserNotificationTemplate.CategoryAffectedUserNotificationTemplate
System.WorkItem.Incident.AllIncidents.View.Tasks.CategorySystem.WorkItem.Incident.AllIncidents.View.Tasks.CategorySystem.WorkItem.Incident.AllIncidents.View
System.WorkItem.Incident.AssignedToMe.View.Tasks.CategorySystem.WorkItem.Incident.AssignedToMe.View.Tasks.CategorySystem.WorkItem.Incident.AssignedToMe.View
System.WorkItem.Incident.AssignedToUserNotificationTemplate.CategorySystem.WorkItem.Incident.AssignedToUserNotificationTemplate.CategoryAssignedToUserNotificationTemplate
System.WorkItem.Incident.DCM.View.Tasks.CategorySystem.WorkItem.Incident.DCM.View.Tasks.CategorySystem.WorkItem.Incident.DCM.View
System.WorkItem.Incident.Email.View.Tasks.CategorySystem.WorkItem.Incident.Email.View.Tasks.CategorySystem.WorkItem.Incident.Email.View
System.WorkItem.Incident.Escalated.View.Tasks.CategorySystem.WorkItem.Incident.Escalated.View.Tasks.CategorySystem.WorkItem.Incident.Escalated.View
System.WorkItem.Incident.EscalationNotificationTemplate.CategorySystem.WorkItem.Incident.EscalationNotificationTemplate.CategoryEscalationNotificationTemplate
System.WorkItem.Incident.OverDue.View.Tasks.CategorySystem.WorkItem.Incident.OverDue.View.Tasks.CategorySystem.WorkItem.Incident.OverDue.View
System.WorkItem.Incident.Pending.View.Tasks.CategorySystem.WorkItem.Incident.Pending.View.Tasks.CategorySystem.WorkItem.Incident.Pending.View
System.WorkItem.Incident.Portal.View.Tasks.CategorySystem.WorkItem.Incident.Portal.View.Tasks.CategorySystem.WorkItem.Incident.Portal.View
System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier1.Unassigned.View
System.WorkItem.Incident.Queue.Tier1.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier1.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier1.View
System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier2.Unassigned.View
System.WorkItem.Incident.Queue.Tier2.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier2.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier2.View
System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier3.Unassigned.View
System.WorkItem.Incident.Queue.Tier3.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier3.View.Tasks.CategorySystem.WorkItem.Incident.Queue.Tier3.View
System.WorkItem.Incident.SCOM.View.Tasks.CategorySystem.WorkItem.Incident.SCOM.View.Tasks.CategorySystem.WorkItem.Incident.SCOM.View

Object Templates (9)

 DisplayNameIDType
AffectedUserNotificationTemplateEnd User Notification TemplateAffectedUserNotificationTemplateSystem.Notification.Template.SMTP
AssignedToUserNotificationTemplateAssigned To User Notification TemplateAssignedToUserNotificationTemplateSystem.Notification.Template.SMTP
DefaultIncidentTemplateDefault Incident TemplateDefaultIncidentTemplateSystem.WorkItem.Incident.ProjectionType
EscalationNotificationTemplateEscalation Notification TemplateEscalationNotificationTemplateSystem.Notification.Template.SMTP
HardwareIssueIncidentTemplateHardware Issue Incident TemplateHardwareIssueIncidentTemplateSystem.WorkItem.Incident.ProjectionType
HighPriorityIncidentTemplateHigh Priority Incident TemplateHighPriorityIncidentTemplateSystem.WorkItem.Incident.ProjectionType
NetworkingIssueIncidentTemplateNetworking Issue Incident TemplateNetworkingIssueIncidentTemplateSystem.WorkItem.Incident.ProjectionType
PrintingIssueIncidentTemplatePrinting Issue Incident TemplatePrintingIssueIncidentTemplateSystem.WorkItem.Incident.ProjectionType
SoftwareIssueIncidentTemplateSoftware Issue Incident TemplateSoftwareIssueIncidentTemplateSystem.WorkItem.Incident.ProjectionType

Folder Items (20)

 IDFolderNameElementID
F0F0ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.AllIncidents.View
F1F1ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Active.View
F10F10ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Email.View
F11F11ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier1.View
F12F12ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier2.View
F13F13ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier3.View
F14F14ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15F15ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16F16ServiceManager.Console.IncidentManagement.TierQueues.FolderSystem.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2F2ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Active.Unassigned.View
F3F3ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.AssignedToMe.View
F4F4ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.OverDue.View
F5F5ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Escalated.View
F6F6ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Pending.View
F7F7ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.Portal.View
F8F8ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.DCM.View
F9F9ServiceManager.Console.IncidentManagementSystem.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolderServiceManager.Console.IncidentManagement.FolderItem.CreateFolderServiceManager.Console.IncidentManagementMicrosoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierViewServiceManager.Console.IncidentManagement.FolderItem.CreateTierViewServiceManager.Console.IncidentManagement.TierQueues.FolderMicrosoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateViewServiceManager.Console.IncidentManagement.FolderItem.CreateViewServiceManager.Console.IncidentManagementMicrosoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

 DisplayNameIDParentFolderAccessibility
ServiceManager.Console.IncidentManagement.TierQueues.FolderIncident Support GroupServiceManager.Console.IncidentManagement.TierQueues.FolderServiceManager.Console.IncidentManagementPublic

Image References (18)

 DisplayNameIDImageID
ServiceManager.Console.IncidentManagement.TierQueues.FolderIncident Support GroupServiceManager.Console.IncidentManagement.TierQueues.FolderWunderbar_IncidentManagement_16
System.WorkItem.Incident.Active.Unassigned.ViewAll Open Unassigned IncidentsSystem.WorkItem.Incident.Active.Unassigned.ViewIncidentMgmt_AllOpenUnassignedIncidents_16
System.WorkItem.Incident.Active.ViewAll Open IncidentsSystem.WorkItem.Incident.Active.ViewIncidentMgmt_AllActiveIncidents_16
System.WorkItem.Incident.AllIncidents.ViewAll IncidentsSystem.WorkItem.Incident.AllIncidents.ViewIncidentMgmt_AllIncidents_16
System.WorkItem.Incident.AssignedToMe.ViewMy IncidentsSystem.WorkItem.Incident.AssignedToMe.ViewIncidentMgmt_IncidentsAssignedToMe_16
System.WorkItem.Incident.DCM.ViewAll Open Desired Configuration Management IncidentsSystem.WorkItem.Incident.DCM.ViewIncidentMgmt_AllOpenDCMIncidents_32
System.WorkItem.Incident.Email.ViewAll Open E-Mail IncidentsSystem.WorkItem.Incident.Email.ViewIncidentMgmt_AllOpenEmailIncidents_16
System.WorkItem.Incident.Escalated.ViewEscalated IncidentsSystem.WorkItem.Incident.Escalated.ViewIncidentMgmt_EscalatedIncident_16
System.WorkItem.Incident.OverDue.ViewOverdue IncidentsSystem.WorkItem.Incident.OverDue.ViewIncidentMgmt_ActiveIncidentOverdue_16
System.WorkItem.Incident.Pending.ViewPending IncidentsSystem.WorkItem.Incident.Pending.ViewIncidentMgmt_PendingIncident_16
System.WorkItem.Incident.Portal.ViewAll Open Portal IncidentsSystem.WorkItem.Incident.Portal.ViewIncidentMgmt_AllOpenPortalIncidents_16
System.WorkItem.Incident.Queue.Tier1.Unassigned.ViewTier 1 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier1.Unassigned.ViewIncidentMgmt_Tier1UnassignedIncidents_16
System.WorkItem.Incident.Queue.Tier1.ViewAll Tier 1 Open IncidentsSystem.WorkItem.Incident.Queue.Tier1.ViewIncidentMgmt_AllTier1OpenIncidents_16
System.WorkItem.Incident.Queue.Tier2.Unassigned.ViewTier 2 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier2.Unassigned.ViewIncidentMgmt_Tier2UnassignedIncidents_16
System.WorkItem.Incident.Queue.Tier2.ViewAll Tier 2 Open IncidentsSystem.WorkItem.Incident.Queue.Tier2.ViewIncidentMgmt_AllTier2OpenIncidents_16
System.WorkItem.Incident.Queue.Tier3.Unassigned.ViewTier 3 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier3.Unassigned.ViewIncidentMgmt_Tier3UnassignedIncidents_16
System.WorkItem.Incident.Queue.Tier3.ViewAll Tier 3 Open IncidentsSystem.WorkItem.Incident.Queue.Tier3.ViewIncidentMgmt_AllTier3OpenIncidents_16
System.WorkItem.Incident.SCOM.ViewAll Open Operations Manager IncidentsSystem.WorkItem.Incident.SCOM.ViewIncidentMgmt_AllOpenOMIncidents_16

Views (17)

 DisplayNameIDTargetTypeAccessibilityVisible
System.WorkItem.Incident.Active.Unassigned.ViewAll Open Unassigned IncidentsSystem.WorkItem.Incident.Active.Unassigned.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Active.ViewAll Open IncidentsSystem.WorkItem.Incident.Active.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.AllIncidents.ViewAll IncidentsSystem.WorkItem.Incident.AllIncidents.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.AssignedToMe.ViewMy IncidentsSystem.WorkItem.Incident.AssignedToMe.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.DCM.ViewAll Open Desired Configuration Management IncidentsSystem.WorkItem.Incident.DCM.ViewMicrosoft.SystemCenter.WorkItem.DCMIncidentGridViewTypePublicTrue
System.WorkItem.Incident.Email.ViewAll Open E-Mail IncidentsSystem.WorkItem.Incident.Email.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Escalated.ViewEscalated IncidentsSystem.WorkItem.Incident.Escalated.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.OverDue.ViewOverdue IncidentsSystem.WorkItem.Incident.OverDue.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Pending.ViewPending IncidentsSystem.WorkItem.Incident.Pending.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Portal.ViewAll Open Portal IncidentsSystem.WorkItem.Incident.Portal.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier1.Unassigned.ViewTier 1 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier1.Unassigned.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier1.ViewAll Tier 1 Open IncidentsSystem.WorkItem.Incident.Queue.Tier1.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier2.Unassigned.ViewTier 2 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier2.Unassigned.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier2.ViewAll Tier 2 Open IncidentsSystem.WorkItem.Incident.Queue.Tier2.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier3.Unassigned.ViewTier 3 Open Incidents (unassigned)System.WorkItem.Incident.Queue.Tier3.Unassigned.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.Queue.Tier3.ViewAll Tier 3 Open IncidentsSystem.WorkItem.Incident.Queue.Tier3.ViewSystem.WorkItem.IncidentGridViewTypePublicTrue
System.WorkItem.Incident.SCOM.ViewAll Open Operations Manager IncidentsSystem.WorkItem.Incident.SCOM.ViewMicrosoft.SystemCenter.WorkItem.SCOMIncidentGridViewTypePublicTrue