Service Manager Incident Management Configuration Library

ServiceManager.IncidentManagement.Configuration :: 7.7.16.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Desired Configuration Management Incidents (typical)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (typical)	System.WorkItem.Incident.View.ProjectionType	Public
Operations Manager Incidents	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Configuration Data Problems	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-Mail Problems	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Enterprise Application Problems	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Hardware Problems	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Networking Problems	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Other Problems	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Printing Problems	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Software Problems	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Cancelled	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Fixed by analyst	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Fixed by higher tier support	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Walk through knowledge article	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Tier 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Tier 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Tier 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
End User Notification Template	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Assigned To User Notification Template	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Default Incident Template	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Escalation Notification Template	EscalationNotificationTemplate	System.Notification.Template.SMTP
Hardware Issue Incident Template	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
High Priority Incident Template	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Networking Issue Incident Template	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Printing Issue Incident Template	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Software Issue Incident Template	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Incident Support Group	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Incident Support Group	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
All Open Unassigned Incidents	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
All Open Incidents	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
All Incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
My Incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
All Open Desired Configuration Management Incidents	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
All Open E-Mail Incidents	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
Escalated Incidents	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
Overdue Incidents	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
Pending Incidents	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
All Open Portal Incidents	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
Tier 1 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
All Tier 1 Open Incidents	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_16
Tier 2 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
All Tier 2 Open Incidents	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
Tier 3 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
All Tier 3 Open Incidents	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
All Open Operations Manager Incidents	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
All Open Unassigned Incidents	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
All Open Incidents	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
All Incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
My Incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
All Open Desired Configuration Management Incidents	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
All Open E-Mail Incidents	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Escalated Incidents	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Overdue Incidents	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Pending Incidents	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
All Open Portal Incidents	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Tier 1 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
All Tier 1 Open Incidents	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Tier 2 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
All Tier 2 Open Incidents	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Tier 3 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
All Tier 3 Open Incidents	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
All Open Operations Manager Incidents	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View