Konfigurationsbibliothek für die Service Manager-Incident-Management

ServiceManager.IncidentManagement.Configuration :: 7.5.7487.0 (Management Pack)

• Show Management Pack XML
• Get Management Pack data in Excel format
• Incident.mpb

Management Pack Elements

Type Projections (3)

	DisplayName	ID	Accessibility
	DCM-Incidents (typisch)	System.WorkItem.Incident.View.DCMProjectionType	Public
	Incident (typisch)	System.WorkItem.Incident.View.ProjectionType	Public
	OM-Incidents	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

	DisplayName	ID	Parent	Accessibility
	Konfigurationsdatenprobleme	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
	E-Mail-Probleme	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
	Unternehmensanwendungsprobleme	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
	Hardwareprobleme	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
	Netzwerkprobleme	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
	Andere Probleme	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
	Druckprobleme	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
	Softwareprobleme	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
	Abgebrochen	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
	Von Analytiker behoben	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
	Von Support auf höherer Ebene behoben	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
	Schritt-für-Schritt-Wissensdatenbankartikel	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
	Ebene 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
	Ebene 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
	Ebene 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View

Object Templates (9)

	DisplayName	ID	Type
	Vorlage für Endbenutzerbenachrichtigungen	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
	Vorlage für Benachrichtigungen an verantwortlichen Benutzer	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
	Standardvorlage für Incidents	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Eskalationsbenachrichtigungen	EscalationNotificationTemplate	System.Notification.Template.SMTP
	Vorlage für Hardwareproblem-Incidents	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Incidents mit hoher Priorität	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Netzwerkproblem-Incidents	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Druckproblem-Incidents	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Softwareproblem-Incidents	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

	ID	FolderName	ElementID
	F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
	F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
	F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
	F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
	F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
	F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
	F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
	F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
	F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
	F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
	F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
	F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
	F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
	F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
	ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
	ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
	ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Incidentsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

	DisplayName	ID	ImageID
	Incidentsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
	Alle offenen Incidents ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
	Alle offenen Incidents	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
	Alle Incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
	Meine Incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
	Alle offenen DCM-Incidents	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
	Alle offenen E-Mail-Incidents	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
	Eskalierte Incidents	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
	Überfällige Incidents	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
	Ausstehende Incidents	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
	Alle offenen Portal-Incidents	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
	Offene Incidents auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
	Alle offenen Incidents auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_16
	Offene Incidents auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
	Alle offenen Incidents auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
	Offene Incidents auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
	Alle offenen Incidents auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
	Alle offenen OM-Incidents	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

	DisplayName	ID	Target	Type	Accessibility	Visible
	Alle offenen Incidents ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Incidents	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle Incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
	Meine Incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen DCM-Incidents	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
	Alle offenen E-Mail-Incidents	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
	Eskalierte Incidents	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
	Überfällige Incidents	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
	Ausstehende Incidents	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Portal-Incidents	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Incidents auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Incidents auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Incidents auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Incidents auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Incidents auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Incidents auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen OM-Incidents	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True