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Client update insufficient disk space on client

Citrix.PresentationServer.ClientUpdateInsufficientDiskSpaceOnClient.Rule (Rule)

Raises an alert if an automatic client update component detected insufficient disk space on client

Knowledge Base article:

Citrix ® Management Pack

Summary

The server detected that a client installation is out of date. However, there is insufficient disk space on the client machine for all the required files to be upgraded. The session will continue using the existing client installation.

 
Causes

During the initial negotiation, the client relays information about free disk space to the server. The server uses this information to determine if a client installation can be updated. This event indicates that the server has determined that the disk space required for the automatic client update exceeds the available disk space on the client. For the client update to succeed, some temporary space and space for backing up existing files is required, in addition to enough space for newly installed files.
 
Resolutions
  • Check that the client that caused the error is functioning correctly and that there is enough disk space on the client computer
  • Ask the user if they have experienced any storage-related errors
  • Ask the user to restart the client update by logging off and starting a new session
 
External Knowledge Sources

The following sources of information can be helpful when dealing with this error:

Or search the Citrix knowledge base for more information.
 
Sample Event

The client file system does not have enough disk space to download the new files.
 
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Element properties:

TargetCitrix.PresentationServer.ManagedServer
CategoryAlert
EnabledTrue
Event_ID1014
Event SourceCLTMGR
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue
Alert Message
Client update insufficient disk space on client
The automatic client update component could not upgrade a client installation due to lacking disk space on the client computer.
Event LogApplication

Member Modules:

ID Module Type TypeId RunAs 
EventCollectionDS DataSource Microsoft.Windows.EventProvider Citrix.PresentationServer.CitrixAdministratorAccount
GenerateAlert WriteAction System.Health.GenerateAlert Citrix.PresentationServer.CitrixAdministratorAccount

Source Code:

<Rule ID="Citrix.PresentationServer.ClientUpdateInsufficientDiskSpaceOnClient.Rule" Enabled="true" Target="Citrix.PresentationServer.ManagedServer" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="EventCollectionDS" RunAs="CtxLibrary!Citrix.PresentationServer.CitrixAdministratorAccount" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type='Windows!Microsoft.Windows.Computer']/PrincipalName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>1014</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>CLTMGR</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="GenerateAlert" RunAs="CtxLibrary!Citrix.PresentationServer.CitrixAdministratorAccount" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertMessageId>$MPElement[Name='Citrix.PresentationServer.ClientUpdateInsufficientDiskSpaceOnClient.Rule.AlertMessage']$</AlertMessageId>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>