Dell MD Array Physical Disk Channel Data Rate Detection Mismatch

Dell.MDStorageArray.ABBXMLEvent327 (Rule)

Knowledge Base article:

Summary

Physical Disk Channel Data Rate Detection Mismatch

The causes and resolutions refer to the Dell Modular Disk Storage Manager recovery guru. Launch Dell Modular Disk Storage Manager to diagnose and fix the recovery failure as follows:

Causes

A mismatch in data rate has been detected in the physical disk channel listed in the Recovery Guru Details area. This problem can occur for the following reasons:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Note

The port has been bypassed and will not transfer any data until this problem is resolved.

Resolutions

1

Check the Recovery Guru Summary area to see if a failed SFP is being reported.

If...

Then...

There is not a failed SFP being reported or the failed SFP is on a different port than what is being reported in the Details area

Go to step 2.

There is a failed SFP being reported and it is on the same port as being reported in the Details area

Fix the problem using its associated recovery steps, then go to step 7.

2

Refer to the Details area, and compare the Current data rate for the affected physical disk channel with the Maximum data rate for the SFP in the RAID controller module enclosure's affected port.

If...

Then...

Both data rate values match

Go to step 3.

The data rate values do NOT match.

Perform the following steps:

a

Select the Hardware > Enclosure > View/Edit > RAID Controller Module Components... menu option in the Array Management Window.

b

Select SFP from the left pane.

c

Record the Part number and supported data rate of the optimal SFPs.

d

Remove the associated SFP from the RAID controller module enclosure.

e

Insert one that matches the data rate of the storage array.

f

Go to step 7.

3

Check the SFP in the expansion enclosure that is connected to the port listed in the Details area. The SFP may be failed or may not match the data rate of the rest of the storage array.

If...

Then...

The SFP is not failed, and matches the data rate of the storage array

If...

Then...

The expansion enclosure has data rate switches

Go to step 4.

The expansion enclosure does NOT have data rate switches

Go to step 5.

There is a problem with the SFP

Replace the SFP with one that matches the storage array's data rate, and then go to 7.

4

Check the data rate switches on the expansion enclosures connected to the physical disk channel listed in the Details area. A data rate switch may be set to a speed that conflicts with the data rate of the RAID controller module's physical disk channel.

If...

Then...

The data rate switches match the data rate of the physical disk channel

Go to step 5.

A data rate switch does NOT match the data rate of the physical disk channel

Set the switch so that it matches the data rate of the physical disk channel, and then go to step 7.

5

Unplug and reconnect the cable at both ends of the port specified in the Details area. Click the Recheck button to rerun the Recovery Guru.

If...

Then...

The cables are reconnected and the problem still occurs

Go to step 6.

Reconnecting the cables fixed the problem

Go to step 7.

6

Replace the cable attached to the port specified in the Details area, and then go to step 6.

7

Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetMicrosoft.SystemCenter.ManagementServer
CategoryAlert
EnabledTrue
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue
Alert Message
Dell MD Array Physical Disk Channel Data Rate Detection Mismatch
{0}

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.ScriptGenerated.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Default

Source Code:

<Rule ID="Dell.MDStorageArray.ABBXMLEvent327" Enabled="onEssentialMonitoring" Target="SystemCenter!Microsoft.SystemCenter.ManagementServer" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>Alert</Category>
<DataSources>
<DataSource ID="DS" TypeID="Windows!Microsoft.Windows.ScriptGenerated.EventProvider">
<ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>
<ScriptName>RBODEventGenerator</ScriptName>
<EventNumber>327</EventNumber>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="Alert" TypeID="SystemHealth!System.Health.GenerateAlert">
<Priority>1</Priority>
<Severity>1</Severity>
<AlertMessageId>$MPElement[Name="Dell.MDStorageArray.ABBXMLEvent327.StringResource"]$</AlertMessageId>
<AlertParameters>
<AlertParameter1>$Data/EventDescription$</AlertParameter1>
</AlertParameters>
<Suppression>
<SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>
<SuppressionValue>$Data/Channel$</SuppressionValue>
<SuppressionValue>$Data/PublisherName$</SuppressionValue>
<SuppressionValue>$Data/LoggingComputer$</SuppressionValue>
<SuppressionValue>$Data/EventCategory$</SuppressionValue>
<SuppressionValue>$Data/EventLevel$</SuppressionValue>
<SuppressionValue>$Data/UserName$</SuppressionValue>
<SuppressionValue>$Data/EventNumber$</SuppressionValue>
<SuppressionValue>$Data/EventDescription$</SuppressionValue>
</Suppression>
<Custom1/>
<Custom2/>
<Custom3/>
<Custom4/>
<Custom5/>
<Custom6/>
<Custom7/>
<Custom8/>
<Custom9/>
<Custom10/>
</WriteAction>
<WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>
</WriteActions>
</Rule>