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Dell OM : POST is in critical state

Dell.ManagedServer.Alert.2425 (Rule)

Knowledge Base article:

Summary

POST critical state alert

Causes

POST has generated critical alert. Probable causes and corresponding resolutions for this condition are:

Cause

Resolutions

No memory is detected.

Inspect System Memory.

Memory is detected, but is not configurable.

Compare system memory installation to supported system memory configurations.

Memory is configured, but not usable.

Remove input power. Reseat memory devices or reduce system to minimum supported memory configuration.

System BIOS shadow failed.

Remove input power. Reduce system memory to minimum configuration and apply input power.

CMOS failed.

Check system event log for CMOS battery exceptions. Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

DMA controller failed.

Remove and reapply input power.

Interrupt controller failed.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Timer refresh failed.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Programmable interval timer error.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Parity error.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

SuperIO failed.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Keyboard controller failed.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

System management interrupt initialization failed.

Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

QuickPath Interconnect (QPI) fatal error.

Reboot the system. If problem persists, remove input power and reseat processors.

MRC fatal error.

Compare system memory installation to supported system memory configurations. Reduce system configuration to minimum memory configuration.

Intel Trusted Execution Technology (TXT) fatal error.

Check TPM presence. Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Shut-down test failed.

Check system event log for CMOS battery exceptions. Remove and reapply input power. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

BIOS POST memory test failed.

Compare system memory installation to supported system memory configurations. Reduce system configuration to minimum memory configuration.

Remote access controller configuration failed.

Cycle input power and power on the system. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

CPU configuration failed.

Review system processor configuration and reduce the system to the minimum configuration.

Incorrect memory configuration.

Re-install memory to match supported memory configuration.

General failure after video.

Check system video and review event log for additional information.

POST fatal error detected.

Check system video and review event log for additional information.

Resolutions

Additional information on this issue may be available. Launch the iDRAC Console to debug further.

Element properties:

TargetDell.ManagedServer
CategoryAlert
EnabledTrue
Event_ID2425
Event SourceLifeCycle Controller Log
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
RemotableTrue
Alert Message
Dell OM : POST is in critical state
Event Description: {0}
Event LogSystem

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Default

Source Code:

<Rule ID="Dell.ManagedServer.Alert.2425" Enabled="true" Target="DellManagedServer!Dell.ManagedServer" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Property[Type="DellManagedServer!Dell.ManagedServer"]/HostName$</ComputerName>

      <LogName>System</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">2425</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">LifeCycle Controller Log</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>2</Severity>

      <AlertMessageId>$MPElement[Name="Dell.ManagedServer.Alert.2425.Rule"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>

        <SuppressionValue>$Data/Channel$</SuppressionValue>

        <SuppressionValue>$Data/PublisherName$</SuppressionValue>

        <SuppressionValue>$Data/LoggingComputer$</SuppressionValue>

        <SuppressionValue>$Data/EventCategory$</SuppressionValue>

        <SuppressionValue>$Data/EventLevel$</SuppressionValue>

        <SuppressionValue>$Data/UserName$</SuppressionValue>

        <SuppressionValue>$Data/EventNumber$</SuppressionValue>

        <SuppressionValue>$Data/EventDescription$</SuppressionValue>

      </Suppression>

      <Custom1/>

      <Custom2/>

      <Custom3/>

      <Custom4/>

      <Custom5/>

      <Custom6/>

      <Custom7/>

      <Custom8/>

      <Custom9/>

      <Custom10/>

    </WriteAction>

    <WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>

  </WriteActions>

</Rule>