Dell OM : Power usage audit failure or critical event.

Dell.ManagedServer.Alert.8417 (Rule)

Knowledge Base article:

Summary

Power usage audit failure or critical event.

Causes

Cause

Resolution

The Server identified in the message was shutdown due to insufficient power.

No response action is required.

Unable to turn on the I/O Module identified in the message due to insufficient chassis power.

Utilize the Chassis Management Controller (CMC) web interface to check available power and I/O Module power requirements. If sufficient power is available, restart the CMC and retry the operation. If sufficient power is not available due to an insufficient number of PSUs, add additional PSU(s) and reinsert the I/O Module.

The Chassis Management Controller is unable to communicate with the Server iDRAC service processor and the server could not be powered on. This situation may occur when iDRAC is rebooting.

Wait for three minutes and then retry the operation. If the issue persists, remove and reinsert the server and wait for the iDRAC to finish restarting.

The Server identified in the message did not turn on due to a fabric mismatch between the I/O Module and the Mezzanine card on the Server.

Make sure that the hardware compatibility between the I/O Module (IOM) and the Mezzanine (Mezz) card is correct. Check the M1000e Hardware Manual for correct component compatibility.

The Chassis Management Controller is unable to communicate with the iDRAC service processor for the Server identified in the message and the Server could not be turned off. This situation may occur when iDRAC is rebooting.

Do the following: 1) Wait for a few minutes for the iDRAC service processor to complete startup. 2) Retry the operation. 3) If the issue persists, reset the iDRAC and wait a few minutes for the iDRAC startup to complete before retrying the operation.

The Chassis Management Controller is not able to communicate with the iDRAC on the server identified in the message. Therefore the server could not be hard reset. This situation may occur when iDRAC is restarting.

Wait for three minutes, and then retry the operation. If the issue persists, remove and reinsert the server and wait for the iDRAC to finish restarting before retying the operation.

Before inserting hard disk drives, always make sure the Chassis has enough available power. Otherwise operating servers may be turned off.

Make sure there is enough power supply to distribute power. Go to, the Chassis Overview > Power > Power Budget Status. In the Total Input Power Available For Allocation field, view the available power. To add more power, insert more PSUs or remove unused components from the chassis.

The identified Power Supply Unit (PSU) is turned off because it is not supported by the Chassis.

Replace the PSU identified in the message with an appropriate unit, and then retry the operation. For a list of PSUs that are compatible, consult the system Owner's Manual or contact your service provider.

The Power Supply Unit (PSU) identified in the message is turned off because it is not compatible with the other PSUs in the Chassis.

Replace the PSU with an appropriate unit, and then retry the operation. For a list of PSUs that are compatible, consult the system Owner's Manual or contact your service provider.

The server identified in the message could not be successfully turned on because of incompatibility between the I/O module and mezzanine card.

Make sure that the I/O module and mezzanine card are compatible. For information about compatibility of hardware components, see the Modular System Chassis Hardware Manual.

The server identified in the message could not be successfully turned on because of incompatibility between the chassis PCIe components and mezzanine card.

Make sure that the chassis PCIe components and mezzanine card are compatible. For information about compatibility of hardware components, see the Modular System Chassis Hardware Manual available at the support site.

Resolutions

Additional information on this issue may be available. Launch the iDRAC Console to debug further.

Element properties:

TargetDell.ManagedServer
CategoryAlert
EnabledTrue
Event_ID8417
Event SourceLifeCycle Controller Log
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
RemotableTrue
Alert Message
Dell OM : Power usage audit failure or critical event.
Event Description: {0}
Event LogSystem

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Default

Source Code:

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