Dell OM : Memory is in critical state

Cause

Resolutions

Multi-bit memory errors detected on a memory device at location(s) <location>.

Re-install the memory component. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Parity memory errors detected on a memory device at location <location>.

Re-install the memory component. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Stuck bit memory error detected on a memory device at location <location>.

Re-install the memory component. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Memory device at location <location> is disabled.

Re-install the memory component. Review product documentation for supported memory configurations. If the problem continues, contact support.

Persistent correctable memory error limit reached for a memory device at location(s) <location>.

Re-install the memory component. If the problem persists, contact technical support. Refer to the product documentation to choose a convenient contact method.

Unsupported memory configuration; check memory device at location <location>.

Review product documentation for supported memory configurations

Memory device at location <location> is over heating.

If unexpected, review system logs for power or thermal exceptions.

Correctable memory error rate exceeded for <location>.

Re-install the memory component. If the problem continues, contact support.

Memory device at location <location> failed to transition to a running state.

Re-install the memory component. If the problem continues, contact support.

Memory device at location <location> failed to power off.

Re-attempt memory removal process

Memory device at location <location> failed to transition to online.

Re-attempt memory removal process

Memory device at location <location> failed to transition to offline.

Re-attempt memory removal process

Memory device at location <location> is not installed correctly.

Re-install the memory component. If the problem continues, contact support.

Memory RAID redundancy is lost. Check memory device at location(s) <location>.

Re-install the memory component. If the problem continues, contact support.

Memory mirror redundancy is lost. Check memory device at location(s) <location>.

Review system logs for memory exceptions. Re-install memory at location <location>

Memory spare redundancy is lost. Check memory device at location <location>.

Review system logs for memory exceptions. Re-install memory at location <location>

Memory redundancy is lost.

Review system logs for memory exceptions. Re-install memory at location <location>

A hardware mismatch detected for memory riser.

Review product documentation for proper memory riser installation and configuration

Correctable memory error logging disabled for a memory device at location <location>.

Review system logs for memory exceptions. Re-install memory at location <location>

Memory interconnect degraded.

• Reseat the memory riser and restart the server.

• If the issue is not resolved by preceding action, reseat the processor and restart the server.

• If the issue persists, contact your service provider.

Intel QPI interconnect <QPI link number> has degraded.

• Restart the server and check whether the issue persists.

• If the issue is not resolved by the preceding action, reseat the processors and restart the server.

• If the issue persists, contact your service provider.

Intel SMI 2 Memory interconnect <link number> has degraded.

• Reseat the memory riser and restart the server.

• If the issue is not resolved by preceding action, reseat the processor and restart the server.

• If the issue persists, contact your service provider.

Intel QPI interconnect <QPI link number> has a non-recoverable issue.

• Restart the server and check whether the issue persists.

• If the issue is not resolved by the preceding action, reseat the processors and restart the server.

• If the issue persists, contact your service provider.

Intel SMI 2 Memory interconnect <link number> has a non-recoverable issue.

• Reseat the memory riser and restart the server.

• If the issue is not resolved by preceding action, reseat the processor and restart the server.

• If the issue persists, contact your service provider.

Intel DDR Memory interconnect <link number> has a non-recoverable issue.

Reseat all DIMMs on the memory riser, reseat the memory riser, and restart the server. If the issue persists, contact your service provider.