Dell OMSS Communication timeout

Dell.WindowsServer.StorageManagement.Alert.2137 (Rule)

Knowledge Base article:

Summary

Communication timeout

Causes

The controller is unable to communicate with an enclosure. There are several reasons why communication may be lost. For example, there may be a bad or loose cable. An unusual amount of I/O may also interrupt communication with the enclosure. In addition, communication loss may be caused by software, hardware, or firmware problems, bad or failed power supplies, and enclosure shutdown.

When viewed in the Alert Log, the description for this event displays several variables. These variables are: Controller and enclosure names, type of communication problem, return code, and SCSI status.

Resolutions

Check for problems with the cables. See the online help for more information on checking the cables. You should also check to see if the enclosure has degraded or failed components. To do so, use Dell OpenManage Storage Management to select the enclosure object in the tree view and click the Health subtab. The Health subtab displays the status of the enclosure components. Verify that the controller has supported driver and firmware versions installed and that the EMMs are each running the same version of supported firmware.

Element properties:

Target

Dell.WindowsServer.Server

Category

Alert

Enabled

True

Event_ID

2137

Event Source

Server Administrator

Alert Generate

True

Alert Severity

Warning

Alert Priority

Normal

Remotable

True

Alert Message

Dell OMSS Communication timeout

Event Description: {0}

Event Log

System

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Microsoft.Windows.EventProvider	Default
Alert	WriteAction	System.Health.GenerateAlert	Default
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Default

Source Code:

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