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Dell OMSS Storage Management has lost communication with the controller

Dell.WindowsServer.StorageManagement.Alert.2268 (Rule)

Knowledge Base article:

Summary

%1, Storage Management has lost communication with the controller. An immediate reboot is strongly recommended to avoid further problems. If the reboot does not restore communication, then contact technical support for more information.

Causes

Storage Management has lost communication with a controller. This may occur if the controller driver or firmware is experiencing a problem. The %1 indicates a substitution variable.

Cause

Resolutions

Communication with arg1 is intermittent.

Power down all enclosures attached to the system and reboot . If the problem persists, upgrade the firmware to the latest supported version. Verify that the cable configuration is valid. See the storage hardware documentation for valid cabling configurations.

Resolutions

Reboot the system. If the problem is not resolved, contact technical support. See your system documentation for information about contacting technical support by using telephone, fax, and Internet services

Element properties:

TargetDell.WindowsServer.Server
CategoryAlert
EnabledTrue
Event_ID2268
Event SourceServer Administrator
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
RemotableTrue
Alert Message
Dell OMSS Storage Management has lost communication with the controller
Event Description: {0}
Event LogSystem

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Default

Source Code:

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        <SuppressionValue>$Data/Channel$</SuppressionValue>

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