Home
  •  

Dell Remote Access : Storage : Enclosure is in critical state

Dell.iDRAC7.SNMPTrap.4337 (Rule)

Knowledge Base article:

Summary

Enclosure critical state alert

Causes

Enclosure has generated critical alert. Probable causes and corresponding resolutions for this condition are:

Cause

Resolutions

An Enclosure Management Module (EMM) was removed from <Enclosure Name>.

Reinsert the Enclosure Management Module (EMM). See the storage hardware documentation for information on replacing the EMM.

<Enclosure Name> is shutdown.

Check for factors that may cause overheating or excessive cooling. For example, verify that the enclosure fan is working. You should also check the thermostat settings and examine whether the enclosure is located near a heat source. Make sure the enclosure has enough ventilation and that the room temperature is not too hot or too cold. Refer to the enclosure documentation for more diagnostic information.

The number of enclosures connected on <controller name> has exceeded the maximum limit supported by the controller.

Remove the extra enclosures. Refer to the storage hardware documentation for maximum number of enclosures that can be connected.

Communication with <enclosure name> was lost.

Make sure the cables are attached securely. See the storage hardware documentation for more information on checking the cables. Reboot the system.

The Enclosure Management Module (EMM) has failed in <Enclosure Name>.

Reseat the Enclosure Management Module (EMM). See the storage hardware documentation for information on replacing the EMM. Replace the EMM. Contact technical support if the issue persists.

<Enclosure Name> Bad PHY <args>

Contact the Dell Technical Support at support.dell.com.

Communication with <enclosure name> is intermittent.

Power down all enclosures attached to the system and reboot . If the problem persists, upgrade the firmware to the latest supported version. Verify the cable configuration is valid. See the storage hardware documentation for valid cabling configurations.

<enclosure name> has a hardware error.

Verify the health of the enclosure and its components. See the storage hardware documentation for more information. Contact technical support.

<enclosure name> is not responding.

Verify the health of the enclosure and its components. See the hardware documentation to for more information. Contact technical support.

<Enclosure elements name> has failed.

Contact technical support.

Resolutions

Additional information on this issue may be available. Launch the DRAC or OMSA Console to debug further.

Element properties:

TargetDell.RemoteAccess.iDRAC7
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
RemotableTrue
Alert Message
Dell Remote Access : Storage : Enclosure is in critical state
{0}

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Dell.SNMPTrap.DSMT Default
Alert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="Dell.iDRAC7.SNMPTrap.4337" Enabled="true" Target="DAD!Dell.RemoteAccess.iDRAC7" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>AvailabilityHealth</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Dell.SNMPTrap.DSMT">

      <IP>$Target/Property[Type="DAD!Dell.RemoteAccess.RAC"]/IPAddress$</IP>

      <CommunityString>$Target/Property[Type="DAD!Dell.RemoteAccess.RAC"]/CommunityString$</CommunityString>

      <AllTraps>false</AllTraps>

      <OIDProps>

        <OIDProp>.1.3.6.1.4.1.674.10892.5.3.2.2.0.4337</OIDProp>

      </OIDProps>

      <EventOriginId>$Target/Id$</EventOriginId>

      <PublisherId>$Target/Id$</PublisherId>

      <PublisherName>iDRAC</PublisherName>

      <Channel>SnmpEvent</Channel>

      <LoggingComputer/>

      <EventNumber>4337</EventNumber>

      <EventCategory>5</EventCategory>

      <EventLevel>10</EventLevel>

      <UserName/>

      <Params/>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="SystemHealth!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>2</Severity>

      <AlertName/>

      <AlertDescription/>

      <AlertOwner/>

      <AlertMessageId>$MPElement[Name="Dell.iDRAC7.SNMPTrap.4337.Rule"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventData/DataItem/Property[@Name="drsAlertMessage"]$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>

        <SuppressionValue>$Data/Channel$</SuppressionValue>

        <SuppressionValue>$Data/PublisherName$</SuppressionValue>

        <SuppressionValue>$Data/LoggingComputer$</SuppressionValue>

        <SuppressionValue>$Data/EventCategory$</SuppressionValue>

        <SuppressionValue>$Data/EventLevel$</SuppressionValue>

        <SuppressionValue>$Data/UserName$</SuppressionValue>

        <SuppressionValue>$Data/EventNumber$</SuppressionValue>

        <SuppressionValue>$Data/EventData/DataItem/Property[@Name="drsAlertMessageID"]$</SuppressionValue>

        <SuppressionValue>$Data/EventData/DataItem/Property[@Name="drsAlertFQDD"]$</SuppressionValue>

        <SuppressionValue>$Data/EventData/DataItem/Property[@Name="drsAlertCurrentStatus"]$</SuppressionValue>

        <SuppressionValue>$Data/EventData/DataItem/Property[@Name="drsSystemServiceTag"]$</SuppressionValue>

      </Suppression>

      <Custom1>Alert Message ID = $Data/EventData/DataItem/Property[@Name="drsAlertMessageID"]$ </Custom1>

      <Custom2>Alert Message = $Data/EventData/DataItem/Property[@Name="drsAlertMessage"]$ </Custom2>

      <Custom3>Alert Status = $Data/EventData/DataItem/Property[@Name="drsAlertCurrentStatus"]$ </Custom3>

      <Custom4>Alert Service Tag = $Data/EventData/DataItem/Property[@Name="drsSystemServiceTag"]$ </Custom4>

      <Custom5>Alert FQDN = $Data/EventData/DataItem/Property[@Name="drsAlertFQDN"]$ </Custom5>

      <Custom6>Alert FQDD = $Data/EventData/DataItem/Property[@Name="drsAlertFQDD"]$ </Custom6>

      <Custom7/>

      <Custom8/>

      <Custom9/>

      <Custom10/>

    </WriteAction>

  </WriteActions>

</Rule>