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HPE Windows (SNMP) Drive Array Controller degraded.

HewlettPackard.Servers.ProLiant.SNMP.Drive_Array_Controller_degraded._5_Rule (Rule)

Drive Array Controller degraded.

Knowledge Base article:

Summary

The drive array controller has degraded.

Causes

This could be caused by the following:

Resolutions

If cpqDaCntlrBoardStatus is 'generalFailure(3)', you may need to reboot the server or replace the controller. After the system is rebooted, check the variable cpqDaCntlrLastLockupCode for the controller’s last lockup code. If cpqDaCntlrBoardStatus is 'cableProblem(4)', check the cable connections between the controller and the storage system. If cpqDaCntlrBoardStatus is 'cacheModuleMissing(6)', the array controller is operating in an unsupported configuration and requires that a cache module be attached to the controller.

Check the partner controller for problems. If this was the result of a user initiated switchover, no action is required.

For additional troubleshooting, the following tasks are available:

Related Events

The following are monitored NT Event Log entries by this rule:

Event ID

Publisher

Log Message

1165

Storage Agents

Drive Array Controller Active. The Drive Array Controller in slot %4 has become the active controller.
[SNMP TRAP: 3016 in CPQIDA.MIB]

1164

Storage Agents

Drive Array Controller Status Change. The Drive Array Controller in slot %4 has a new status of %5.
User Action: If the board status is generalFailure(3), you may need to replace the controller. If the board status is cableProblem(4), check the cable connections between the controller and the storage system.
(Controller status values: 1=other, 2=ok, 3=generalFailure, 4=cableProblem, 5=poweredOff, 6=cacheModuleMissing)
[SNMP TRAP: 3028 in CPQIDA.MIB]

1199

Storage Agents

Drive Array Controller Status Change. The Drive Array Controller in %7 has a new status of %5.
User Action: If cpqDaCntlrBoardStatus is 'generalFailure(3)', you may need to reboot the server or replace the controller. After the system is rebooted, check the variable cpqDaCntlrLastLockupCode for the controller’s last lockup code. If cpqDaCntlrBoardStatus is 'cableProblem(4)', check the cable connections between the controller and the storage system. If cpqDaCntlrBoardStatus is 'cacheModuleMissing(6)', the array controller is operating in an unsupported configuration and requires that a cache module be attached to the controller.
(Controller status values: 1=other, 2=ok, 3=generalFailure, 4=cableProblem, 5=poweredOff, 6=cacheModuleMissing)
[SNMP TRAP: 3033 in CPQIDA.MIB]

1224

Storage Agents

Partner Controller Status Change. The Drive Array Controller in %4 has a Drive Array Partner Controller with serial number %5.
User Action: Check the partner controller for problems. If lost communication with the partner controller is the result of a user initiated action, no remedial action is required.
This Partner Controller has a new status of %2. (Partner Controller status values: 1=other, 2=ok, 3=generalFailure, 4=cableProblem, 5=poweredOff)
[SNMP TRAP: 3048 in CPQIDA.MIB]

Related Links

See the latest information about HPE ProLiant Management Packs:

Insight Control for Microsoft System Center documentation

Management Pack Information

HPE ProLiant Servers SNMP Management Pack

Element properties:

TargetHewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPServerStorage
CategoryAlert
EnabledTrue
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityHigh
RemotableTrue
Event LogSystem
CommentMom2005ID='{BDCD8A98-954F-42DC-970C-6CF611F52777}'

Member Modules:

ID Module Type TypeId RunAs 
_907D4578_146C_11D3_AB21_00A0C98620CE_ DataSource Microsoft.Windows.EventProvider Default
GenerateAlert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="HewlettPackard.Servers.ProLiant.SNMP.Drive_Array_Controller_degraded._5_Rule" Target="HewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPServerStorage" Enabled="true" Comment="Mom2005ID='{BDCD8A98-954F-42DC-970C-6CF611F52777}'">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="_907D4578_146C_11D3_AB21_00A0C98620CE_" Comment="{907D4578-146C-11D3-AB21-00A0C98620CE}" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/PrincipalName$</ComputerName>

      <LogName>System</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>Storage Agents</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <RegExExpression>

              <ValueExpression>

                <XPathQuery>EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>MatchesMOM2005BooleanRegularExpression</Operator>

              <Pattern>^(1165|1164|1199|1224)$</Pattern>

            </RegExExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>EventLevel</XPathQuery>

              </ValueExpression>

              <Operator>LessEqual</Operator>

              <ValueExpression>

                <Value>2</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="GenerateAlert" TypeID="SystemHealth!System.Health.GenerateAlert">

      <Priority>2</Priority>

      <Severity>1</Severity>

      <AlertName>HPE Windows (SNMP) Drive Array Controller degraded.</AlertName>

      <AlertDescription>$Data/EventDescription$</AlertDescription>

      <AlertOwner/>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>