Objective: Define operational work requirements by Identifying the operational requirements imposed by SLAs and operating level agreements (OLAs), categorizing typical operational activities and tasks, and building an operations plan that details those items, as well as their requirements and dependencies.
Example: Failure to identify and document operational work activities could affect operations by not meeting contractual agreements, creating conflicting or redundant work, or not managing requirements or dependencies.
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Objective: Define operational work requirements by Identifying the operational requirements imposed by SLAs and operating level agreements (OLAs), categorizing typical operational activities and tasks, and building an operations plan that details those items, as well as their requirements and dependencies.
Example: Failure to identify and document operational work activities could affect operations by not meeting contractual agreements, creating conflicting or redundant work, or not managing requirements or dependencies.
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