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Classify Request

ID_5e1b14c9_b487_41a7_a788_3e828474d478 (ObjectTemplate)


Objective: Classify the customer service request by categorizing the user’s request, helping determine which solution will best benefit the user, determine if the request is supportable, and then prioritizing the request.

Example: Failure to properly classify and prioritize the customers' service request could affect timeliness of resolution, appropriateness of the solution, and effective use of support resources.

Element properties:

TypeSystem.Compliance.ControlObjectiveProjection

Source Code:

<ObjectTemplate ID="ID_5e1b14c9_b487_41a7_a788_3e828474d478" TypeID="GRCControl!System.Compliance.ControlObjectiveProjection">

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalName$">$MPElement[Name='GRC!System.Compliance.SourceNameEnum.MicrosoftCorporation']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Title$">Classify Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/DisplayName$">Classify Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Description$">

        Objective: Classify the customer service request by categorizing the user&#x2019;s request, helping determine which solution will best benefit the user, determine if the request is supportable, and then prioritizing the request.



        Example: Failure to properly classify and prioritize the customers' service request could affect timeliness of resolution, appropriateness of the solution, and effective use of support resources.

      </Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalVersion$"/>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Type$">$MPElement[Name='GRCControl!System.Compliance.ControlObjective.TypeEnum.Evidence']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalId$">ID_5e1b14c9_b487_41a7_a788_3e828474d478</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalParentCategoryId$">ID_d8f63c13_0a6a_4fc2_ba58_f9822d736bc0</Property>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_ad03418d_7f9c_4cf1_b591_bfe478227ec3</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_843acf89_2ad1_42af_8eb0_c31430bb0301</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_44a42b72_4ba0_44aa_9b00_e564c86bdba6</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_913d3f30_2b49_4657_a49e_129e840e21a7</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_0495881d_b34b_469b_81c6_dc0509da853f</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_823c300f_f39b_4387_86b4_37813b37c008</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_043b434d_28c2_44be_a3bf_6696e3d6611c</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_af66637a_99ec_46a7_a072_adab5dcc3525</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_379f6923_5fb4_42a4_ba75_ba8f44dc43cf</Property>

  </Object>

</ObjectTemplate>