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Confirm Resolution and Close Request

ID_bccb3e2d_b705_493e_850a_af64da992c30 (ObjectTemplate)


Objective: Manage the confirmation and closure of a customer service request by updating the Help request, determining if the service has been resumed, determining if the incident has been resolved, verifying successful fulfillment, and closing the Help request.

Example: Failure to properly manage confirmation and closure of a customer service request could affect the continuous improvement of customer services, inappropriately closed requests, and customer satisfaction.

Element properties:

TypeSystem.Compliance.ControlObjectiveProjection

Source Code:

<ObjectTemplate ID="ID_bccb3e2d_b705_493e_850a_af64da992c30" TypeID="GRCControl!System.Compliance.ControlObjectiveProjection">

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalName$">$MPElement[Name='GRC!System.Compliance.SourceNameEnum.MicrosoftCorporation']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Title$">Confirm Resolution and Close Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/DisplayName$">Confirm Resolution and Close Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Description$">

        Objective: Manage the confirmation and closure of a customer service request by updating the Help request, determining if the service has been resumed, determining if the incident has been resolved, verifying successful fulfillment, and closing the Help request.



        Example: Failure to properly manage confirmation and closure of a customer service request could affect the continuous improvement of customer services, inappropriately closed requests, and customer satisfaction.

      </Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalVersion$"/>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Type$">$MPElement[Name='GRCControl!System.Compliance.ControlObjective.TypeEnum.Evidence']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalId$">ID_bccb3e2d_b705_493e_850a_af64da992c30</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalParentCategoryId$">ID_d8f63c13_0a6a_4fc2_ba58_f9822d736bc0</Property>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_289be008_da15_4aa2_87f4_8d35aca05722</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_d662ca0f_e4a1_4ec1_b3f2_8219196bde1d</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_043b434d_28c2_44be_a3bf_6696e3d6611c</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_af66637a_99ec_46a7_a072_adab5dcc3525</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_d3692188_2506_4db6_8c60_bc72cf935a98</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_0e67f134_34a8_4ba5_a325_c4efc73546b3</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_e7ce57c5_2e26_48a4_b43e_b2ff6e9cec7a</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_9dd7a059_8940_4fe7_b7ad_77f98f098056</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_aece67f4_1545_472b_8662_607e2d8258d2</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_843acf89_2ad1_42af_8eb0_c31430bb0301</Property>

  </Object>

</ObjectTemplate>