Adjust Incident Priority and Resolutin Time Rule Update

Incident_Adjust_PriorityAndResolutionTime_Custom_Rule.Update (Rule)

Element properties:

Member Modules:

Source Code:

<Rule ID="Incident_Adjust_PriorityAndResolutionTime_Custom_Rule.Update" Enabled="true" Target="System.WorkItem.Incident.WorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>System</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Subscriptions!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">

      <Subscription>

        <InstanceSubscription Type="$MPElement[Name='CoreIncident!System.WorkItem.Incident']$">

          <UpdateInstance>

            <Criteria>

              <Expression>

                <Or>

                  <Expression>

                    <SimpleExpression>

                      <ValueExpression>

                        <Property State="Pre">$Context/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Impact$</Property>

                      </ValueExpression>

                      <Operator>NotEqual</Operator>

                      <ValueExpression>

                        <Property State="Post">$Context/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Impact$</Property>

                      </ValueExpression>

                    </SimpleExpression>

                  </Expression>

                  <Expression>

                    <SimpleExpression>

                      <ValueExpression>

                        <Property State="Pre">$Context/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Urgency$</Property>

                      </ValueExpression>

                      <Operator>NotEqual</Operator>

                      <ValueExpression>

                        <Property State="Post">$Context/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Urgency$</Property>

                      </ValueExpression>

                    </SimpleExpression>

                  </Expression>

                </Or>

              </Expression>

            </Criteria>

          </UpdateInstance>

        </InstanceSubscription>

        <PollingIntervalInSeconds>100</PollingIntervalInSeconds>

        <BatchSize>100</BatchSize>

      </Subscription>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WA" TypeID="Subscriptions!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">

      <Subscription>

        <EnableBatchProcessing>true</EnableBatchProcessing>

        <WindowsWorkflowConfiguration>

          <AssemblyName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows, Version=7.0.5000.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35</AssemblyName>

          <WorkflowTypeName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows.AdjustPriorityAndResolutionTimeWorkflow</WorkflowTypeName>

          <WorkflowParameters>

            <WorkflowArrayParameter Name="InstanceIds" Type="guid">

              <Item>$Data/BaseManagedEntityId$</Item>

            </WorkflowArrayParameter>

          </WorkflowParameters>

          <RetryExceptions/>

          <RetryDelaySeconds>11</RetryDelaySeconds>

          <MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>

        </WindowsWorkflowConfiguration>

      </Subscription>

    </WriteAction>

  </WriteActions>

</Rule>